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Providing Great Experiences Using Technology to Build Customer Satisfaction and Brand Loyalty

Providing Great Experiences Using Technology to Build Customer Satisfaction and Brand Loyalty

Sponsored by Planon

In a growing Integrated Facility Services outsourcing market, customers expect high quality, people centric, and performance-based delivery of facility services, whether its cleaning, maintenance, or other services. Building services providers are expected to support facility and workplace experiences that are aligned with the brand positioning of clients. “We need great facility experiences” has become a rallying cry for organizations seeking a competitive advantage in a resource constrained hybrid work focused world. To meet these increasing demands, building services providers will need a smarter, more experience focused, approach to service delivery.

How can you develop a strategy to provide better experiences to your clients? Watch this webinar replay where Planon Service Provider Solution expert, Derrek Clarke, will answer this question and provide additional insight into how providing a great experience will also contribute towards:

  • Ensuring you are perceived as a partner and not just a vendor
  • Building brand loyalty by providing the right services at the right time
  • Benefiting from transparent and accessible communication
  • Optimizing employee productivity and client satisfaction.

 

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Providing Great Experiences Using Technology to Build Customer Satisfaction and Brand Loyalty
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