Industry Research

Annual survey highlights industry trends, values, and challenges.

The annual survey focuses on current trends and recurring issues, from the challenges of balancing budgets and hiring workers to the day-to-day necessity of maintaining difficult-to-clean areas.

The annual CMM BSC/Contract Cleaning Benchmarking Survey Report provides a snapshot of how building service contractors (BSCS) are performing.

The annual survey report offers a glimpse into how facility managers and in-house service providers are recovering from the global pandemic and what trends they’ll see for the rest of 2022.

The annual CMM BSC/Contract Cleaning Benchmarking Survey Report provides a snapshot of how building service contractors (BSCS) are performing during another year of unprecedented change. 

The 2021 CMM In-House/Facility Management Benchmarking Survey Report, sponsored by Coastwide Professional, offers a glimpse into how the global pandemic affected facility managers and in-house service providers, how they’ve adapted, and what trends they’ll see for the rest of 2021.

The annual CMM Building Service Contractor/Contract Cleaning Benchmarking Survey Report, sponsored by SoftBank Robotics, is here to help you gauge your business performance in a year centered around the COVID-19 pandemic.

The CMM 2020 In-House/Facility Management Benchmarking Survey provides important data on purchasing, trends, and more.

The results of the annual CMM BSC/Contract Cleaning Benchmarking Survey Report, sponsored by SunBelt Rentals, are here to help you gauge your business performance in the current economic climate. Learn how your operation stacks up to others in the contract cleaning marketplace.

The CMM 2019 In-House/Facility Management Benchmarking Survey, sponsored by 3M, provides important data on purchasing, trends, and more.

In a transient labor market like the commercial cleaning industry, staff recruitment/retention is the No. 1 issue for building service contractors. Download CMM’s 2018 BSC/Contract Cleaning Benchmarking Survey for more insight on top issues and challenges in the contract cleaning marketplace.

Security was a top concern for facility managers in 2018, but many of them still find themselves shouldering a wide range of high-priority responsibilities. Download the latest In-House/Facility Management Benchmarking Survey for data on trends that are driving facility managers in the industry.