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Business & Management

Riccardo Balducci, Group Sustainability Director at Sofide
July 17, 2025 Sponsored by Sofidel

The Sofidel Standard: A Bold Sustainability Journey With a Conscience

In this episode, Mitch Brunette offers a real-world perspective on what it takes to deliver consistent results in a dynamic industry.

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Keep Applicants on the Bench for Staffing Shortages
July 17, 2025 Jeff Cross

Keep Applicants on the Bench for Staffing Shortages

In this ISSA Show Sneak Peek, Libby DeLucien, a cleaning business owner and founder of WootRecruit, explains a recruiting method she calls "The Bench"—a proven strategy that redefines how cleaning companies should approach hiring.

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Jeff Carmon
July 16, 2025 Jeff Cross

How to Gather Customer Feedback and USE It

Whether you're aiming to improve customer experience, refine your services, or boost loyalty, Jeff Carmon, an expert coach and consultant with Elite BSC, shares strategies for collecting honest responses and translating them into actionable insights.

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States Take the Lead on Climate Risk Reporting
July 14, 2025 Stephen P. Ashkin

States Take the Lead on Climate Risk Reporting

Some of the largest U.S. states are introducing new laws to address climate change. Even if your business is in a state with no climate risk reporting law today, your clients may still ask for emissions data tomorrow.

Article


Dean Mercado
July 11, 2025 Jeff Cross

Is Artificial Intelligence Becoming Your Personal Marketing Villain?

In this episode of Straight Talk!, ISSA Media Director Jeff Cross dives into this topic with Dean Mercado, founder of Online Marketing Muscle, to uncover what’s really behind poor marketing performance.

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Turn Your Business Pitch into a Partnership
July 11, 2025 CMM Staff

Turn Your Business Pitch into a Partnership

Selling services to the biggest names in commercial real estate and integrated facility management is not about products—it’s about problem-solving.

Article
Shivek Gupta
July 10, 2025 Jeff Cross

The Buyer’s Playbook: What Makes a BSC Stand Out in Today’s Market

In this episode, we talk with Shivek Gupta, founder of Brightside Legacy, a firm focused on acquiring and growing exceptional service businesses—starting with a building service contractor.

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Taking a survey
July 9, 2025 CMM Staff

BSCs Navigate Change

The commercial cleaning industry has long adapted to change—from new technologies and client expectations to economic pressures. But few five-year periods have been as dynamic and defining as 2020 through 2024.

Article
How to Stay Relevant in a Hyper-digital World
July 7, 2025 CMM Staff

How to Stay Relevant in a Hyper-digital World

Digital marketing can be a valuable resource for building business relationships. Digital marketing strategist Danny Murawinski shares his expertise and innovative approach to helping businesses grow their digital audiences.

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What facilities and vendors need.
July 3, 2025 Sponsored by City Wide Facility Solutions

Operational Excellence at Scale: The City Wide Solution to Facility Management

In this episode, Mitch Brunette offers a real-world perspective on what it takes to deliver consistent results in a dynamic industry.

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How to Find and Win Government Contracts
July 1, 2025 CMM Staff

How to Find and Win Government Contracts

The barrier to securing government contracts for your cleaning/building services business isn't bureaucracy; it’s a lack of preparation and relationship-building.

Article
Janitorial Prospecting in the Wild
June 27, 2025 Jeff Cross

Janitorial Prospecting in the Wild

When it comes to selling your janitorial services, casting a wide net is no longer enough; the real growth lies in precision prospecting.

Article
Troy Harrison
June 26, 2025 Jeff Cross

More Leads, Less Chaos: Is It Time For a Sales Manager?

In this episode of Straight Talk!, we explore one of the biggest turning points in a growing business.

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Laurie Sewell
June 23, 2025 Jeff Cross

Advocating for Clean in a Cost-Obsessed World

ISSA President Laurie Sewell shares her vision for transforming how the world views cleaning

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Dean Mercado
June 23, 2025 Jeff Cross

CTRL + Alt + You: Stop Sounding Like a Robot When Using AI

Dean Mercado shares how marketers, entrepreneurs, and everyday professionals can harness AI as a creative partner—not a replacement—to generate content that’s personal, compelling, and unmistakably human.

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Mark Presho
June 19, 2025 Jeff Cross

Bridge Builders of Clean: Inside the Life of a Manufacturer Rep

Mark Presho explores a day in the life of a rep who bridges the gap between manufacturers, distributors, and end users.

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