Business & Management

Accountability works well when expectations flow down the organizational chart—but what happens when the person who needs correction is sitting at the top?

For David Hallinan, the recognition has never been about himself, but about elevating the school custodian profession.

A growing number of U.S. cities and states not only require commercial buildings to report how much energy they use, they now tie in specific reduction targets and financial penalties to a building’s actual performance over time.

Instead of responding to turnover by simply recruiting more employees, focus on building repeatable systems.

For cleaning companies without a dedicated HR department, the answer begins with refusing to accept poor hiring results as simply part of doing business.

The word accountability shows up in the news whenever something goes wrong. Someone must be held accountable, and everyone listening knows what that means.

Handwritten notes created by artificial intelligence-powered robots can boost your business and drive customer retention.

Effective advocacy for sustainability helps cleaning industry businesses succeed by providing practical resources, training, and guidance.

Facility leaders can effectively manage multigeneration teams by adjusting their communication style, development approach, and leadership methods while maintaining clear expectations and accountability.

Creating a facility maintenance budget involves making informed decisions that balance performance, longevity, and financial responsibility.

In any rental partnership, the goal is to provide customers with the equipment and support they need to operate a safe and efficient cleaning program benefiting the facilities they serve.

Contractors talk about revenue because it's easy to see and easy to say. A company describes itself by what it billed last year, whether that's $1 million or $10 million, and the number becomes shorthand for success.