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Business & Management

green cleaning program
November 4, 2026 Carlos Albir Jr.

Defining Sustainability in Modern Cleaning Practices

Sustainability is about understanding the full impact of choices, from manufacturing and materials to performance and end-of-life disposal.

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AI
November 3, 2026 Jeff Cross

AI Is Calling. Will You Answer?

In this conversation, we explore how AI assistants and agents are moving beyond recommending local service companies and starting to reach out to them on a customer’s behalf.

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woman looking at a laptop
October 29, 2026 Jeff Cross

Don’t Let a Chatbot Decide Who You Hire

Explore how AI has reshaped hiring on both sides of the desk, with one business leader sharing what’s going wrong and what employers in the cleaning and restoration industries can do about it.

Video
cleaning office
October 29, 2026 Jeff Cross

How to Stop the Revolving Door at Your Cleaning Company

In this conversation, EmployJoy.ai's Wells Ye and ISSA's Jeff Cross explore how one business leader built a team that stays—and what other cleaning companies can learn from that experience.

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shaking hands
October 22, 2026 Jeff Cross

Hire the Job, Not the Personality

Learn what to look for in a candidate’s experience, market knowledge and mindset, along with ways to evaluate fit and recognize early progress.

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Weighing in on ROI of Cleaning Technology
October 20, 2026 Kathleen Misovic

Weighing in on ROI of Cleaning Technology

Technology for technology's sake is never the end goal. Cleaning industry leaders encourage organizations to consider their clients and business goals when creating a technology implementation plan.

Article
Purchasing Cheap Machines Can Be an Expensive Decision
October 12, 2026 Tom Tasseff

Purchasing Cheap Machines Can Be an Expensive Decision

While cheaper floor-care machines may reduce short-term spending, they often introduce hidden inefficiencies that cost organizations more over time.

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extreme weather
October 6, 2026 Jeff Cross

Before the Forecast Becomes the Emergency

Steve Ashkin wants organizations to plan for extreme weather events the same way they plan for any other business risk.

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ISSA Show Highlights Sustainability
September 28, 2026 Stephen P. Ashkin

ISSA Show Highlights Sustainability

This year’s ISSA Show North America program goes beyond environmental responsibility to focus on how sustainability helps organizations build more resilient businesses.

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idea light bulb
September 24, 2026 Jeff Cross

Stop Chasing Tactics and Find Your Marketing Recipe

Your marketing isn’t delivering. Should you spend more on ads, make videos, update your website or figure out AI search?

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selecting a human icon
September 24, 2026 Jeff Cross

When a Cleaner Quits, the Costs Keep Coming

Discover why reducing turnover may be one of the most effective ways to protect service quality, customer relationships and the bottom line.

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The Intersection of  Facility Innovation and Cleaning  Excellence
September 21, 2026 Jeff Cross

The Intersection of Facility Innovation and Cleaning Excellence

ISSA Show North America, which returns to the Mandalay Bay Convention Center in Las Vegas, is built for everyone involved with cleaning, from building service contractors and in-house facility managers to manufacturers and distributors.

Article
Who Tells the Boss What To Do?
September 17, 2026 Jeff Cross

Who Tells the Boss What To Do?

Accountability works well when expectations flow down the organizational chart—but what happens when the person who needs correction is sitting at the top?

Video
Persistence Makes School Custodian Day Official
September 16, 2026 Timothy Johnson

Persistence Makes School Custodian Day Official

For David Hallinan, the recognition has never been about himself, but about elevating the school custodian profession.

Article
Keeping Up With Energy Reporting Requirements
September 8, 2026 Trevor Vick

Keeping Up With Energy Reporting Requirements

A growing number of U.S. cities and states not only require commercial buildings to report how much energy they use, they now tie in specific reduction targets and financial penalties to a building’s actual performance over time.

Article
How Cleaning Teams Are Standardizing Work in High-Turnover Environments
August 26, 2026 Kyle Mason

How Cleaning Teams Are Standardizing Work in High-Turnover Environments

Instead of responding to turnover by simply recruiting more employees, focus on building repeatable systems.

Article