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Business & Management

Dean Mercado
January 16, 2026 Jeff Cross

Cognitive Offloading and the Cost of Letting AI Decide

In this episode, Dean Mercado of Online Marketing Muscle digs into the debate of whether AI making us smarter—or quietly weakening our ability to think.

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Troy Harrison
January 12, 2026 Jeff Cross

What Sales Culture Really Means—and Why Most Companies Get It Wrong

We take a closer look at what sales culture really means and why it plays such a critical role in long-term business growth.

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Transitioning Your Employees From Burnout to Purpose
January 12, 2026 Raquel Carbonari

Transitioning Your Employees From Burnout to Purpose

By investing in the people on the front lines, facility managers can create an environment where cleaning staff feel valued, equipped, and most of all, proud to be part of the team.

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Dave Kahle
January 8, 2026 Jeff Cross

When Sales Breaks Down From the Inside

In this episode, Dave Kahle breaks down what happens when co-workers undermine your sales efforts and why frustration with internal teams is so common for sales professionals.

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Strategizing the Next Decade of Clean
January 5, 2026 Nate Lucht

Strategizing the Next Decade of Clean

Cleanliness isn’t a back-room expense anymore; it’s front-and-center for businesses that want to stay open, keep people well, and make strong first impressions.

Article
What Cleaning Contractors Get Wrong About ‘Good’ Customer Relationships
December 31, 2025 Jeff Cross

What Cleaning Contractors Get Wrong About ‘Good’ Customer Relationships

In service-based businesses, especially in the cleaning and building service contracting world, long-term success often hinges on relationships—not just contracts.

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Showtime Presentations: When the Live Pitch Decides the Cleaning Contract
December 30, 2025 Jeff Cross

Showtime Presentations: When the Live Pitch Decides the Cleaning Contract

Learn how to maximize your estimating and bidding process and land more commercial cleaning clients.

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Stop Chasing Revenue: The Financial Ratios That Reveal Business Health
December 29, 2025 Jeff Cross

Stop Chasing Revenue: The Financial Ratios That Reveal Business Health

Learn how tracking and analyzing data and spreadsheets gives building service contractors a true measure of how a company is doing financially.

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7 Blind Spots Threatening Business Growth in 2026
December 24, 2025 Jeff Cross

7 Blind Spots Threatening Business Growth in 2026

Forward-thinking entrepreneurs will focus on key business elements and define which businesses survive the next few years.

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Welcoming the Next Generation of Cleaners
December 17, 2025 Ronnie Phillips

Welcoming the Next Generation of Cleaners

To determine what appeals most to the next generation of workers, employers first must understand the evolving wants and needs of modern cleaning professionals.

Article
BSC Balancing Act: Facility Image vs. Cost Control
December 16, 2025

BSC Balancing Act: Facility Image vs. Cost Control

Learn tips for relieving the tension of maximizing facility services quality while minimizing margins by watching CMM's free webinar targeting strategies for BSC success in 2026.

Article
Singing School Custodian Looks Back on His Win
December 10, 2025 Michael W. Michelsen Jr.

Singing School Custodian Looks Back on His Win

Revisiting Indiana middle school custodian Richard Goodall, one year after winning the top prize in a televised talent competition.

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Larry Levin
December 2, 2025 Jeff Cross

The Trust Gap: How to Win Over Today’s Skeptical Client

In this episode of Straight Talk!, we are joined by sales expert and author Larry Levin to break down the trust gap—the widening space between what clients hear and what they actually believe.

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Dean Mercado
December 1, 2025 Jeff Cross

The AI Employee Era Is Coming Faster Than You Think

From defining what an AI employee is, to identifying the roles they can play, to preparing your team and systems now—this conversation gives you the roadmap to leverage next-generation AI in your business.

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Best Practices for Contractor Oversight
November 25, 2025 Fikru Aligaz

Best Practices for Contractor Oversight

Take the time to build relationships with your building service contractors, so communication is open, not just corrective.

Article
Chris Arlen
November 24, 2025 Jeff Cross

Proposals: From AI Draft to Human Win

In this episode, Chris Arlen, founder of revenue-IQ, joins us to unpack how AI is reshaping proposal writing—from automating repetitive tasks to enhancing strategic insight.

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