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Business & Management

Troy Harrison
October 22, 2025 Jeff Cross

Prospecting Pitfalls: Why ‘Spray and Pray’ Dooms Your Email Before Delivery

In this episode of Straight Talk!, Troy Harrison breaks down why the traditional cold email strategy fails and what works better in the modern world of marketing.

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2025 Building Service  Contractor Survey Report
October 22, 2025 Kathleen Misovic

2025 Building Service Contractor Survey Report

Participants from CMM’s 2025 Building Service Contractor (BSC) Benchmarking survey, sponsored by Convex, shared their biggest challenges, including include attracting and retaining skilled talent, balancing cost optimization with high service quality, and adapting to rapid digital transformation.

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Hire Smarter to Win the Talent Battle
October 20, 2025 Archie Heinl

Hire Smarter to Win the Talent Battle

Amidst the commercial cleaning boom, contractors continue to struggle with the age-old issue of hiring and retaining employees.

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Jeff Carmon
October 16, 2025 Jeff Cross

Is Your Client Pipeline Clogged?

In this episode of Straight Talk!, Elite BSC coach and consultant Jeff Carmon unpacks how to manage both the demands of the field and the responsibilities of the office without losing sight of what matters most.

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Building a Successful Business, One Location at a Time
October 15, 2025 Timothy Johnson

Building a Successful Business, One Location at a Time

Tomas Mejia and Sonia Gonzalez, immigrants from Colombia, had a bold vision: to build a U.S. business that could grow across multiple cities—and help people in the process.

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Laurie Sewell
October 8, 2025 Jeff Cross

Is It Time to Ditch the Work/Life Balance Concept?

Laurie Sewell, President of ISSA and Servicon CEO, believes the goal isn’t to force a perfect daily split.

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Raquel Carbonari
October 8, 2025 Jeff Cross

The VEO Effect on the Hispanic Engine of Clean

Raquel Carbonari, the North American brand activation director at Essity (Tork), shared her insights on why gatherings like VEO are important.

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Seek a Partnership When Planning for Natural Disasters
October 6, 2025 Walter Hoehn

Seek a Partnership When Planning for Natural Disasters

The key to handling emergencies—especially in areas prone to natural disasters like hurricanes—is to have a thorough plan in place to prepare for and effectively respond to the situation.

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From Opponent to Teammate: Rethinking AI’s Role in Your Daily Work
October 1, 2025

From Opponent to Teammate: Rethinking AI’s Role in Your Daily Work

ISSA Hygieia’s recent Masterclass webinar event offered low-risk ways professionals can use AI

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Board the Sustainability Train and Get Ready to Fly
September 24, 2025 Stephen P. Ashkin

Board the Sustainability Train and Get Ready to Fly

Today’s environmental challenges demand more than just efficiency; they require creativity, courage, and a willingness to challenge old ways.

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From Dread to Dial: How to Overcome Sales Call Reluctance
September 23, 2025 Jeff Cross

From Dread to Dial: How to Overcome Sales Call Reluctance

If you’ve ever stared at the phone like it might bite, you are in good company. Dave Kahle, owner of Kahle Way Sales Systems, has observed the reluctance to make sales calls for decades.

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Commercial Cleaning  Bidding 101
September 19, 2025 Adam Povlitz

Commercial Cleaning Bidding 101

A solid bid breaks everything down clearly: labor estimates, material costs, and, of course, pricing that makes sense for both sides.

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VEO 2025: Liderazgo, Diversidad y Visión Para la Omunidad Hispana
September 18, 2025

VEO 2025: Liderazgo, Diversidad y Visión Para la Omunidad Hispana

La Conferencia Nacional VEO se celebrará en Chicago los días 29 y 30 de septiembre, coincidiendo con el Mes de la Herencia Hispana.

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Balancing Boots on the Ground with Brains in the Office
September 17, 2025 Jeff Cross

Balancing Boots on the Ground with Brains in the Office

In this episode of Straight Talk!, Elite BSC coach and consultant Jeff Carmon unpacks how to manage both the demands of the field and the responsibilities of the office without losing sight of what matters most.

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Win the Week at ISSA Show North America 2025
September 16, 2025 Jeff Cross

Win the Week at ISSA Show North America 2025

In this episode of Straight Talk!, Laurie Sewell lays out a simple game-plan that keeps you focused, energized, and selective.

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Unlock the Secrets to Leadership
September 15, 2025 Jeff Cross

Unlock the Secrets to Leadership

Dean DiSibio, founder of the Colonel’s Leadership Council, makes the case that the single most significant driver of organizational success is leadership.

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