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Business & Management

Ed Marsh
November 25, 2024 Jeff Cross

Engage, Inform, Convert: Using Chatbots to Enhance Client Experiences

In this interview on the ISSA North America Show 2024 show floor with industry coach Ed Marsh, we explore how companies are using artificial intelligence (AI)-powered chatbots to engage visitors, streamline customer service, and drive conversions.

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Carey Jaros
November 25, 2024 Jeff Cross

Carey Jaros Honored With the Jack D. Ramaley Industry Distinguished Service Award

The Jack D. Ramaley Industry Distinguished Service Award was presented to Carey Jaros, GOJO president and CEO.

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Erkelman
November 22, 2024 Jeff Cross

Konstantin Ekelman’s ISSA Rising Star Award Story

Konstantin Ekelman, BradyPLUS director of sales, receives the 2024 ISSA Rising Star Award in Honor of Jimmy Core.

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ISSA 2025 president
November 19, 2024 Jeff Cross

Incoming ISSA President Laurie Sewell’s Focus on the Future

Whether you're a small or growing business, learn how to rebuild client loyalty and turn past challenges into growth opportunities.

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Troy Harrison
November 14, 2024 Jeff Cross

Winning Them Back: Proven Tactics to Reconnect With Past Clients

Whether you're a small or growing business, learn how to rebuild client loyalty and turn past challenges into growth opportunities.

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Dean Mercado
November 7, 2024 Jeff Cross

The Top 10 Secrets to Maximizing Your ISSA Show Experience and Making It Count

Whether you're a first-timer or a returning attendee, these top 10 ideas will help you make meaningful connections, discover innovative solutions, and obtain valuable business development information for your organization.

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Dave Kahle
November 6, 2024 Jeff Cross

The 5 Key Disciplines of Elite Sales Professionals

In this interview, business coach Dave Kahle shares the practices that make top B2B sales professionals successful across industries.

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Global Cleaning Industry Weighs In on LEED-EB Version 5
November 4, 2024 Stephen P. Ashkin

Global Cleaning Industry Weighs In on LEED-EB Version 5

The U.S. Green Building Council updates its Leadership in Energy for Environmental Design for Existing Buildings rating system every five years, with Version 5 currently in development.

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Freeze Out Your Competition, Not Your Clients
October 28, 2024 Kathleen Misovic

Freeze Out Your Competition, Not Your Clients

From schools and hospitals to stores and entertainment venues, facilities rely on contractors and in-house staff to keep parking lots and sidewalks clear of snow and ice so business can go on as usual.

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Jeff Carmon
October 24, 2024 Jeff Cross

Compensation Strategies for Field Operational Leaders

Jeff Carmon, the director of business development with Frantz Building Services and a consultant with Elite Business Coaching, shares what every business owner or manager needs to ensure short-term and long-term staffing success, especially with field operational leaders.

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Chuck Violand
October 24, 2024 Jeff Cross

Positional Succession Planning: What’s Your Next Move?

Chuck Violand, the founder of Violand Management Associations, shares strategies every business or organization needs to ensure continuity, prevent disruption, and help develop future leaders from within.

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power washing, pressure washing
October 23, 2024 Daniel Check

Avoid 3 Common Pressure-Washing Mistakes to Ensure a Profitable Business

More people starting pressure-washing businesses means more mistakes are being made.

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Matt and Greg Stowe
October 22, 2024 Jeff Cross

How to Bid Commercial Cleaning Jobs Like a Pro

Matt and Greg Stowe with OctoClean share tips and strategies that any commercial cleaning company can embrace and use right now.

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Troy Harrison
October 10, 2024 Jeff Cross

BEAT the DELETE!

In this interview, we’re diving into the theme “Beat the Delete” with a business coach who will share proven strategies to help you connect with your audience and avoid getting lost in the noise.

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Sara Porter
October 7, 2024 Sponsored by Spartan

Transforming Clean: An Inside Look at the Healthy Green Schools & Colleges Program

In this episode of Straight Talk!, sponsored by Spartan Chemical Co., the discussion centers on a crucial topic impacting the future of the cleaning industry—protecting health and embracing green cleaning and sustainability.

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Slavitza Demaine
October 2, 2024 Jeff Cross

The ISSA Impact: From Immigrant to Innovator–Slavitza Demaine’s Journey to Leadership in Cleaning

In this episode of Straight Talk!, we explore Slavitza Demaine's inspiring journey to the United States and her rise to success.

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