Hand Hygiene

Dave Kahle
March 23, 2026 Jeff Cross

The Obsolete Salesperson

Business and Management

Dave Kahle sees three specific conditions where a live salesperson remains essential, at least for the foreseeable future.

Video
Testing Industrial Design Principles in the Restroom
March 23, 2026 Ronnie Phillips

Testing Industrial Design Principles in the Restroom

Restrooms

Successful industrial design in the restroom can translate into faster experiences for users, more efficient routines for custodians, and highly reliable and economical solutions for facility managers.

Article
Dean Mercado
March 20, 2026 Jeff Cross

AI Won’t Save You—But These Three Skills Might

Business and Management

In this episode, Dean Mercado has identified three human skills that will separate businesses that thrive in this environment from those that fall behind.

Video
Virus Busters: The Fight Against Invisible Threats
February 23, 2026

Virus Busters: The Fight Against Invisible Threats

Editorial Webinars

Cleaning & Maintenance Management's infection prevention webinar offers practical tips on how front-end workers can help stop the spread of disease-causing germs.

Video
Dean Mercado
February 19, 2026 Jeff Cross

The No-Nonsense Filter for Cutting Through the AI Noise

Business and Management

In this episode, Dean Mercado introduces a simple three-part test business owners can apply to any task before involving artificial intelligence.

Video
Battling Superbugs in Healthcare Settings
January 29, 2026 Elizabeth Christenson

Battling Superbugs in Healthcare Settings

Infection Control

Scientists estimated that bacterial antimicrobial resistance was responsible for 1.27 million global deaths in 2019 and will cause 10 million deaths by 2050.

Article
Jeff Carmon
January 19, 2026 Jeff Cross

The Hidden Roadblock in Cleaning Contracts: Internal Alignment

Business and Management

In this episode featuring Jeff Carmon, a business coach with Elite BSC, we explore the core ideas behind The Challenger Customer and how building service contracting business owners can move beyond price-driven conversations.

Video
Dean Mercado
January 16, 2026 Jeff Cross

Cognitive Offloading and the Cost of Letting AI Decide

Business and Management

In this episode, Dean Mercado of Online Marketing Muscle digs into the debate of whether AI making us smarter—or quietly weakening our ability to think.

Video
Troy Harrison
January 12, 2026 Jeff Cross

What Sales Culture Really Means—and Why Most Companies Get It Wrong

Business and Management

We take a closer look at what sales culture really means and why it plays such a critical role in long-term business growth.

Video
Dave Kahle
January 8, 2026 Jeff Cross

When Sales Break Down From the Inside

Business and Management

In this episode, Dave Kahle breaks down what happens when co-workers undermine your sales efforts and why frustration with internal teams is so common for sales professionals.

Video
Larry Levin
December 2, 2025 Jeff Cross

The Trust Gap: How to Win Over Today’s Skeptical Client

Business and Management

In this episode of Straight Talk!, we are joined by sales expert and author Larry Levin to break down the trust gap—the widening space between what clients hear and what they actually believe.

Video
Dean Mercado
December 1, 2025 Jeff Cross

The AI Employee Era Is Coming Faster Than You Think

Business and Management

From defining what an AI employee is, to identifying the roles they can play, to preparing your team and systems now—this conversation gives you the roadmap to leverage next-generation AI in your business.

Video