Hand Hygiene

Dean Mercado
February 19, 2026 Jeff Cross

The No-Nonsense Filter for Cutting Through the AI Noise

Business and Management

In this episode, Dean Mercado introduces a simple three-part test business owners can apply to any task before involving artificial intelligence.

Video
Battling Superbugs in Healthcare Settings
January 29, 2026 Elizabeth Christenson

Battling Superbugs in Healthcare Settings

Infection Control

Scientists estimated that bacterial antimicrobial resistance was responsible for 1.27 million global deaths in 2019 and will cause 10 million deaths by 2050.

Article
Jeff Carmon
January 19, 2026 Jeff Cross

The Hidden Roadblock in Cleaning Contracts: Internal Alignment

Business and Management

In this episode featuring Jeff Carmon, a business coach with Elite BSC, we explore the core ideas behind The Challenger Customer and how building service contracting business owners can move beyond price-driven conversations.

Video
Dean Mercado
January 16, 2026 Jeff Cross

Cognitive Offloading and the Cost of Letting AI Decide

Business and Management

In this episode, Dean Mercado of Online Marketing Muscle digs into the debate of whether AI making us smarter—or quietly weakening our ability to think.

Video
Troy Harrison
January 12, 2026 Jeff Cross

What Sales Culture Really Means—and Why Most Companies Get It Wrong

Business and Management

We take a closer look at what sales culture really means and why it plays such a critical role in long-term business growth.

Video
Dave Kahle
January 8, 2026 Jeff Cross

When Sales Break Down From the Inside

Business and Management

In this episode, Dave Kahle breaks down what happens when co-workers undermine your sales efforts and why frustration with internal teams is so common for sales professionals.

Video
Larry Levin
December 2, 2025 Jeff Cross

The Trust Gap: How to Win Over Today’s Skeptical Client

Business and Management

In this episode of Straight Talk!, we are joined by sales expert and author Larry Levin to break down the trust gap—the widening space between what clients hear and what they actually believe.

Video
Dean Mercado
December 1, 2025 Jeff Cross

The AI Employee Era Is Coming Faster Than You Think

Business and Management

From defining what an AI employee is, to identifying the roles they can play, to preparing your team and systems now—this conversation gives you the roadmap to leverage next-generation AI in your business.

Video
Tim Cromley
December 1, 2025 Jeff Cross

The Clean Hands Man Mission

Health and Safety

Tim Cromley is the Clean Hands Man, a hand-hygiene advocate who has traveled the world inspecting wash-stations, challenging compromises and promoting touch-free solutions.

Video
Boost Restroom User Experience With Strategic Design and Maintenance
October 22, 2025 Kris Alderson

Boost Restroom User Experience With Strategic Design and Maintenance

Restrooms

Restrooms are an important reflection of a facility’s overall cleanliness, professionalism, and management.

Article
hand washing
September 10, 2025 Gregory Gardner

Advice for Lathering Up on the Job

Infection Control

CMM spoke with Gregory Gardner, director of environmental services (EVS) at a Georgia hospital, about handwashing challenges in healthcare facilities.

Article
The Dispenser Design  Dilemma
July 21, 2025 Ronnie Phillips

The Dispenser Design Dilemma

Restrooms

The user-based design approach requires a deep understanding of a product user’s needs and prioritizes innovations to solve their pain points. It also recognizes that a product may have more than one user, as with restroom dispensers.

Article