Kathleen Misovic

Imagine working the 9-to-5 grind, then clocking into a cleaning job an hour later. This scenario is a reality for many cleaning professionals working the night shift.

Participants from CMM’s 2025 Building Service Contractor (BSC) Benchmarking survey, sponsored by Convex, shared their biggest challenges, including include attracting and retaining skilled talent, balancing cost optimization with high service quality, and adapting to rapid digital transformation.

Kitchens are one of the top facility areas at risk of fires, along with electrical rooms and laundry areas.

Building service contractors (BSCs) who care for hard floors are accustomed to encountering resilient flooring but are occasionally surprised to come across less common materials such as bamboo or cork.

Burn tests are the easiest method to identify carpet fibers. Pay attention to flame color and odor, and note the presence of smoke or ash.

Pest control is crucial when the insect breeding population emerges. Fortunately, minimizing the breeding population does not need to involve toxic pesticides.

Labor challenges remain at the forefront of the most critical issues facing the in-house cleaning/facility management industry today, with most survey respondents who offered their opinion of the industry’s No. 1 problem mentioning hardships in finding, hiring, and retaining qualified staff.

Target germ hotspots and optimize cleaning frequencies by pinpointing high-touch and high-traffic areas most prone to harboring germs.

Although we know AI can help make our lives more convenient, we may not realize that it can also help keep us healthier.

From schools and hospitals to stores and entertainment venues, facilities rely on contractors and in-house staff to keep parking lots and sidewalks clear of snow and ice so business can go on as usual.

Taking It Outside, a free webinar presented by CMM, provides strategies for keeping up with routine exterior tasks, as well as tips on common repairs and best practices for preventative maintenance.

Every year, CMM surveys BSCs to learn about their successes, their business priorities, and their methods for overcoming labor, revenue, supply chain, and other operational challenges.