Ryan Chin and Ivan Chong

Entry-level staffing is one of the most complex operational challenges in the commercial cleaning industry. As master franchise owners, we see the issue not as a short-term labor shortage, but as a structural shift in how people evaluate work, flexibility, and opportunity. The companies that adapt their operations accordingly will be the ones that stabilize their workforce and grow with confidence. For many cleaning operators, the problem feels familiar. Positions stay open longer. Turnover occurs more quickly. Recruiting costs rise while reliability declines. Traditional fixes, including higher wages or constant job postings, help only at the margins. What’s required now is a more deliberate, people-centered operation that treats entry-level staffing as a system rather than a transaction. Entry-level challenges The first step in solving entry-level hiring problems is acknowledging that workforce expectations have changed. Today, entry-level workers are balancing multiple priorities, including family obligations, transportation limitations, and competing gig-based opportunities. Many candidates value predictable schedules and respectful management as much as hourly pay. Cleaning operators must also recognize that many applicants enter the industry with a limited understanding of the work. When expectations are unclear, early attrition becomes inevitable. A mismatch between the advertised job and the job as experienced is one of the fastest ways to lose a new hire. Recruitment at the local level Effective recruitment now begins closer to home. Local outreach consistently outperforms broad, online job boards. Community partnerships and neighborhood-based hiring efforts tend to deliver candidates who are better aligned with the work and more likely to stay. Clear job descriptions matter. Candidates should understand schedule requirements, physical expectations, training support, and opportunities for advancement before day one. Transparency builds trust, and trust reduces turnover. Referral programs also deserve renewed attention. Team members who recommend friends or family often act as informal mentors, helping new hires acclimate more quickly. When appropriately structured, referrals strengthen culture and accountability simultaneously. Onboarding as an operational priority Too often, onboarding is treated as an administrative task rather than an operational investment. The first 30 days determine whether a new hire becomes a long-term contributor or a short-term vacancy. Standardized onboarding processes help eliminate confusion. This includes clear training schedules, accessible supervisors, and defined performance expectations. New employees should understand not only how to perform tasks, but why their role matters to the client and the larger operation. Early check-ins are critical. Supervisors who connect with new hires during the first weeks can identify minor issues before they become reasons to quit. Consistent communication sends a clear message that people are supported, not just scheduled. Retention begins with respect A single factor rarely drives retention. It’s built through daily experiences. Entry-level employees are far more likely to stay when schedules are reliable, workloads are reasonable, and communication is respectful. Flexibility has become a competitive advantage. Operators who offer the option to adjust hours when life circumstances change are seeing stronger retention. Flexibility does not mean sacrificing standards. It means designing operations that acknowledge the realities of today’s workforce. Recognition also plays a role. Simple acknowledgment of effort, attendance, and quality performance reinforces pride in the work. When employees feel seen, they’re more likely to stay engaged. Long-term staffing stability requires a pipeline, not constant replacement. Position entry-level roles as the starting point of a career path, not a dead end. Training, certifications, and leadership development signal that growth is possible within the organization. Employees who see a future with the company invest more fully in its success. Leading through change The staffing challenges facing our industry are real, but they’re not insurmountable. Overcoming the challenges starts with business owners rethinking how they recruit, train, and support their employees. We have an opportunity to raise expectations for how entry-level roles are managed and valued. When we do, staffing becomes less of a crisis and more of a competitive strength. The companies that will thrive are those that treat workforce strategy as core to operations. Entry-level staffing is not simply a hiring challenge; it’s a leadership challenge, and one worth taking on if we want to grow.

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Ryan Chin and Ivan Chong

Master Franchise Owners, Anago of Northern California

Articles by Ryan Chin and Ivan Chong

Overcoming Entry-Level Staffing Challenges

Business and Management

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