Urinals, in one form or another, have been around for centuries. The basic design of urinals, as we recognize them today, was patented on March 27, 1866, by Dr. Andrew Rankin, who earned a degree in the field then known as Urineology from the University of Boston. We can confidently assume that ever since then, urinal splashback has been a persistent concern. Common causes of splashback Splashback commonly occurs when urine hits the water stored at the base of a conventional urinal or strikes its sides. The resulting droplets can then become airborne, creating unsanitary conditions in public restrooms, potentially spreading germs. This not only increases the risk of disease, it also adds to custodial workloads and facility cleaning costs. Unfortunately, some people downplay the health risks of urinal splashback by arguing that urine is a sterile substance. However, this is not entirely true. While urine is sterile when it is produced in the kidneys, it can become contaminated with bacteria as it passes through the urethra and exits the body, especially if the individual is ill. Making matters worse, when the splashback lands on surrounding surfaces, such as walls, floors, and the urinal itself, it attracts soil and dirt, creating a breeding ground for harmful bacteria. Experts suggest that one of the leading causes of splashback is the traditional design of urinals. Their slope and angle are not optimized to minimize splashing. Instead, these features exacerbate the problem. Additionally, the user’s height and stream strength play a role, especially when urine is directed toward the water at the bottom of the urinal, as is often the case. Reducing splashback While the traditional design of urinals is likely here to stay, there are several steps that users and facility managers can take to mitigate splashback: When using a urinal, direct your stream upward from the base of the urinal, so it does not splash into the water. Maintain a distance of six inches from the urinal to keep splashback away from clothing. Aim at a 45-degree angle, not a 90-degree angle. Select an end urinal instead of one in the middle. This reduces the chance of being splashed by someone using a neighboring urinal. When selecting a new urinal for your facility, look for one with a raised design at the bottom. This will help prevent urine from landing directly on the floor. Understand urinal types. Siphon jet urinals release a powerful stream of water to flush the urinal. Washdown urinals release a gentler stream, helping to reduce splashback. Consider waterless urinals, which do not store water at the base of the urinal. This feature can help minimize or even eliminate splashback. Install partitions around urinals to help confine the splashback. Use urinal blocks with caution. While the blocks can help fight odor, users tend to aim for the urinal block, which is a key cause of splashback. Removing splashback Removing urine splashback is not a simple task, but it is a crucial one. It requires cleaning professionals to be meticulous and thorough, as splashback can cover not only the urinal, but also the surrounding surfaces. Follow these steps when removing splashback: Wear gloves. Gloves are essential, and wearing goggles is also highly recommended. Use the right cleaning solution. If odor is present, it suggests bacterial growth. Apply disinfectant both inside the urinal and on all surrounding surfaces. If there is no odor, a sanitizer may be sufficient. In either case, follow the product instructions for contact time to achieve maximum effectiveness. Clean the flush handles. Also apply the cleaning products to the flush handles. Handles are high-touch surfaces where germs can easily spread. Use microfiber cloths. Cleaning requires a top-to-bottom approach using a clean microfiber cloth. Be sure to change cloths frequently. Clean the metal surfaces first, then the surrounding areas, including the walls and partitions. Clean the interior. For waterless urinals, wipe the interior clean. In conventional urinals, mineral deposits can accumulate due to the presence of hard water. These mineral deposits can also mix with uric scale, increasing the risk of blockages. In such cases, use a toilet bowl brush and a powdered cleaner to gently scrub the interior of the urinal. Flush without direct hand contact. Always flush a conventional urinal after cleaning, but do not use your gloved hands to do so. Instead, use your fist, forearm, or elbow to punch or push the flush handle. This prevents the transfer of germs and bacteria from your gloves to the flush handle. Wipe the sides and bottom. Wipe clean the sides of the urinal, but don’t overlook the area underneath; this is where splatter can collect, leading to an unsightly surface that accumulates soil and becomes the source of restroom odors. Mop the floor. Always apply a disinfectant or sanitizer on the floor surrounding the urinal before mopping. Then, mop as usual, paying extra attention to grout areas, which often collect urinal backsplash. Keeping it clean Urinal splashback issues have been with us for decades. However, it was during the pandemic that health officials realized how the issue can affect public health. By following the steps outlined above, you can help reduce splashback and support the health of both restroom users and custodial staff. A clean and safe restroom is not just a matter of comfort; it’s also a crucial aspect of maintaining public health.
The commercial property sector is steadily recovering from the pandemic, with leased office vacancy rates across the U.S. averaging 18.1%, according to a report released in April by Colliers, a global company providing services to commercial real estate users, owners, investors, and developers. However, office vacancy rates in some areas of the country remain higher than 20%, with vacancy rates at 23.8% in Los Angeles, 24.2% in Chicago, 27.9% in Houston, and 30.6% in San Francisco. As you can imagine, building owners and managers hope for a turnaround in 2025. Custodial contractors are also hopeful 2025 will be a rebound year. Most of their bids are based not just on the size of a facility but on occupied square footage. A 20% vacancy rate can significantly impact cleaning contractors’ pocketbooks. Some financial experts believe 2025 holds the potential for a modest rebound. An article in Business Insider said, “Resilient economic growth has propelled demand for commercial space, warehouses, retail stores, and hotel rooms.” But there’s a catch. According to data from CommercialBuildings.com, the average age of a commercial building in the U.S. is over 50 years. This means that more than half of the country’s buildings may need sprucing up to attract new tenants. One area that speaks volumes when sprucing up a facility’s image is its restrooms. Restrooms talk Restrooms are often the most telling feature in a commercial building, reflecting the entire facility and how it is managed. Clean, well-maintained restrooms demonstrate the facility’s concern for building users and visitors and play a crucial role in creating a positive image for the entire facility. However, simply being clean isn’t enough. Upgrading restrooms with modern fixtures and high-quality amenities not only conveys that this is an upscale and professional building but also significantly enhances user satisfaction, thereby increasing the value of your investment. Some building owners and facility managers even view upgrades as so essential that they take them to the next level, reimagining restrooms as respite areas where users can pause and relax for a few minutes from their hectic workday. The upgrading process Because a clean, well-designed restroom with high-quality fixtures can improve a facility’s image, how do we create them? Here are some guidelines to follow: Modern fixtures: Replace outdated fixtures with touchless, sensor-operated ones. This includes faucets, toilets, water-using urinals, soap dispensers, and paper towel dispensers. Look for sleek, contemporary fixtures, but make sure they are also practical and durable. Water efficiency: Facilities typically consume most of their water in two areas: outdoor landscaping and restrooms. You can significantly lower water consumption and operating costs by selecting high-performance toilets that use 1.28 gallons per flush (or less) and installing waterless urinals. These technologies save water and money, making your facility more efficient and environmentally responsible. Monitoring systems: Technologies that monitor paper and water usage, detect maintenance needs, and notify cleaning staff when supplies like soap, paper towels, or hand sanitizer are running low are now expected in an upgraded restroom. Aesthetics: Select attractive, durable materials for countertops, flooring, and walls. Avoid fluorescent lighting and be cautious with LED lighting, as these options can make a restroom look too industrial or too bright. Select stylish lighting and add artwork and plants to create a welcoming ambiance and a place for respite. ADA compliance: The Americans with Disabilities Act (ADA) is not stagnant. It is reviewed and changed every five years. Make sure your new restroom meets the latest ADA requirements. Signage: Display signage in the new restroom that explains the steps you took to make it more comfortable, eco-friendly, and sustainability-focused. Note why waterless urinals and low-flow toilets were selected and let patrons know if the restroom is cleaned using environmentally preferable solutions and methods. This transparency shows a facility’s commitment to sustainability, which users will appreciate. Accessibility: Make restrooms accessible to everyone by installing features like grab bars, lower sinks, and wider stalls. These adaptations promote inclusivity and demonstrate consideration for all users, making everyone feel welcome and valued in your facility. Comfort and convenience: Add amenities such as baby changing stations, full-length mirrors, and spacious stalls. However, always consider the facility’s specific use. For example, a restroom designed for a high-end office building might not be suitable for a restroom in a manufacturing site. Restrooms as an investment View restroom renovations as a strategic investment. By prioritizing updates, building owners/managers can significantly enhance their facility’s image. Also, realize that transforming restrooms isn’t just an upgrade; it’s a powerful statement about an organization’s values, diligence, and dedication to creating a comfortable work environment. The potential return on the investment of these upgrades, in terms of increased tenant satisfaction and new tenant attraction, should not be underestimated.
Dispensers for towels, toilet paper, and soap first appeared in public restrooms more than a century ago. Initially, they served as repositories for necessary restroom products. As the concept of human-centered design took root in the 1950s, dispenser design evolved to meet consumer needs for hygiene and ease of use. Thirty years later, with the introduction of behavior-based design in the 1980s, automated and then touchless dispensers came to market, offering consumers unparalleled hygiene and ease-of-use benefits. Switching to user-based design More recently, the best traits of human-centered design and behavior-based design merged into what is commonly referred to as user-based design. This design approach requires a deep understanding of a product user’s needs and prioritizes innovations to solve their pain points. It also recognizes that a product may have more than one user, as with restroom dispensers. Both consumers and custodians use restroom dispensers, although their interactions with the fixtures are very different. Consumers are literal users, utilizing the products the dispensers hold. Custodians ensure the dispensers are stocked and in working order. Meeting varying needs Although their reasons for interacting with dispensers differ, consumers and customers often have similar product wants and needs, including simplicity, efficiency, and reassurance. But even when those needs diverge, intuitive user-based design can often identify a single dual-purpose solution. The following dispenser design attributes address the needs of both consumers and custodians. Jam-free dispensing: Neither user group wants to encounter a paper towel dispenser that’s stocked but not working. Consumers don’t want to wander around a restroom with wet hands looking for paper towels; they want to get in and out quickly. Custodians also don’t want a jammed dispenser to delay them from performing higher level tasks. Reliable, jam-free dispensing systems mean fewer worries for both user groups. And when dispensers need refilling, an intuitive design allows custodians to complete the task efficiently. At-a-glance communication: To a consumer, nothing is worse than discovering a toilet paper dispenser is empty when it’s too late to do anything about it. However, custodians don’t have the time it takes to open every paper towel, toilet paper, and soap dispenser to determine product levels or to ensure the dispensers are performing properly. Indicator lights that are easy to see and understand—green for stocked and working, red for empty or not functioning—allow consumers to navigate the restroom experience quickly and easily and minimize disruption and downtime for custodians. Touchless automation: Touchpoints have the potential for cross-contamination, particularly in public restrooms. Touchless automated dispensing helps provide the hygienic restroom experience consumers want by eliminating their need to touch a dispenser or to touch more product than they use. For custodians, the less a consumer touches a restroom fixture, the less potential occurs for damage, smudges, dirt, and grime. Less damage to fix and fewer smudges to clean means improved custodian productivity. Rounded corners and smooth surfaces: Corners, crevices, and seams on restroom dispensers provide collection points for germs, water, dirt, and dust. For consumers, perception is reality. Dispensers with softer edges and fewer seams are more hygienic and look cleaner, giving consumers a level of reassurance that helps minimize anxiety. Eliminating potential repositories for germs and dirt significantly reduces custodians’ cleaning time and effort. Closed soap systems: A closed soap system includes a hygienically sealed nozzle and soap reservoir that are part of a disposable refill. For consumers, such soap systems not only support their need for hygiene by eliminating the potential for soap contamination, but they also look cleaner, which helps boost consumer confidence. For custodians, closed systems are easy to refill and mess-free. Empathizing with all users Designing dispensers from a place of empathy has a positive ripple effect that extends beyond consumers and custodians to the facility itself. Happy consumers are less likely to lodge complaints or write negative social media posts and are more likely to become loyal customers. Happy custodians are more motivated and effective and less likely to seek employment elsewhere. As facilities increasingly look to reduce operating costs, manage labor shortages, increase hygiene, and improve revenue, they quickly realize that dispenser design matters.
Bodily fluids are the most significant biohazard risk to cleaning professionals who maintain restrooms. Exposure to biological fluids and agents such as saliva, urine, mucus, vomit, feces, blood, and other potentially infectious materials (OPIM) is a constant danger when cleaning restrooms. “Handling human blood and related products can increase the risk of exposure to infectious agents like HIV, hepatitis B, and hepatitis C,” Marilyn Clifton, La Rabida Children’s Hospital environmental services manager, explained. Biohazard threats are topmost around toilets and urinals due to accidents such as poor aim when urinating or vomiting. “Blood and OPIM should always be considered infectious using standard precautions,” said Mark Heatley, Aramark Healthcare+ quality and standards manager. “Toilet handles, walls, and the floor around the toilet also pose a threat when splash has occurred and is another reason why it is critical to wash your hands thoroughly after [restroom] use.” Infection protections To protect themselves from biohazards, teams should heed risk mitigation procedures and use personal protective equipment (PPE). “We have our standard PPE, adding additional PPE such as double glove, disposable gown, mask, and eye protection based on the circumstances or type of isolation in place,” said Isaac Johnson, MESRE, Aramark Healthcare+ senior vice president of operations. “Proper training of the team helps to mitigate the risks. Proper training through role-playing is a great activity to get your teams comfortable with practicing proper cleaning procedures. This allows the team to make mistakes in a controlled environment.” Nora Gonzalez, Diverse Facility Solutions CPS account manager, agreed that employees are trained to clean, depending on the biohazard, place, and moment. Management ensures employees have biohazard kits on their carts and additional kits in nearby closets. Kits include gloves, aprons, glasses, shoe covers, a face shield, red biohazard trash bags, and hardening powder for fluids such as vomit. A designated mop is used for biohazards. “These tools help employees avoid any contact of any kind when cleaning,” she said. Aramark Healthcare+ team training involves cleaning from the cleanest to the dirtiest area in any space. In the standard cleaning procedure for restrooms, the dirtiest area is always the toilet/urinal unless feces, urine, and/or blood are present in other areas within the restroom. “We utilize reusable or disposable (based on location) microfiber cloths, mops, and toilet mops saturated with our approved disinfectants to clean the areas,” Johnson said. “It is vital that we utilize the proper equipment and cleaning chemicals to maximize safety and efficiency when cleaning.” Clifton offered the following process her teams use for cleaning biohazardous areas in restrooms: Organization: Identify affected areas and determine the scope of the cleanup. Removal: Remove visible biohazardous matter. Disinfection: Once the area is clean, disinfect it with U.S. Environmental Protection Agency (EPA)-approved products to kill pathogens. Waste disposal: Safely dispose of any hazardous waste. Correct equipment Standard biohazard cleaning equipment includes PPE, cleaning chemicals, and disposal supplies. Appropriate PPE includes masks, gloves, gowns, and shoe protection to be worn when cleaning biohazardous restroom areas and dealing with biohazardous waste. Biohazard bags, sealed containers, and disposal boxes are necessary to collect and transport the waste securely. Professionals use EPA-approved disinfectants to disinfect the area and prevent the spread of infectious agents. Biohazard kits are also a must. Aramark Healthcare+ teams use cleaning products such as microfiber cloths, mops, and toilet mops saturated with approved disinfectants. If bulk bodily fluid is present, it is removed with disposable products such as paper towels, microfiber cloths, or other absorbent products. Diverse Facility Solutions relies on enzymatic cleaners, absorbent powders, and disinfectants. Disposal of biohazardous waste involves placing the threat in a red biohazard bag and properly tying it shut with a ponytail knot. (The bag should be sealed so no liquid can escape if it is turned over.) If bulk liquid is involved, the addition of a solidifier should be standard practice, Johnson explained. Procedures for emptying and cleaning feminine product receptacles differ by facility. Gonzalez said some airports might have service providers who empty the receptacles, with the frequency depending on airport traffic. But, if feminine products end up outside the containers, team members are trained to use proper PPE, including face shields, to remove the biohazard, she said. Safety first To ensure your cleaning team’s safety, the best practice is always to consider any blood or OPIM and follow proper precautions. “If a teammate is not sure how to manage a situation, they should reach out to their leadership,” Heatley said. “It is essential to segregate biohazardous waste from regular waste; this includes liquids, solid waste, sharps, etc., and [everything] should be handled with extreme caution.” Teams also can block off the affected area using caution and wet floor signs or safety cones. If a sharp object sticks your cleaning team member or gets blood or OPIM in the employee’s eyes, nose, or mouth, Clifton said staff should: Immediately flush the exposed area with water. Clean any wound or needlestick site with soap and water or a skin disinfectant. Dispose of sharp in red sharps containers. Train employees about bloodborne pathogen exposures and make hepatitis B vaccinations available. Heatley agreed that employees should immediately wash the affected area with soap and water or, for eye involvement, flush it with clean water. “Then report blood or OPIM exposure to their supervisor and follow the procedure outlined in their exposure policy,” he added. “Once reported, the risk of the exposure is determined according to guidelines published by the U.S. Center for Disease Control and Prevention (CDC). If determined to be high-risk exposure, post-exposure prophylaxis (PEP) should begin within 24 hours of the exposure.” Gonzales said that for employees, who are stuck by a sharp, management will contain the needle and encourage employees to get tested. Management also will test the needle’s contents. While cleaning biohazard contamination has gotten easier over time due to more protocols, Gonzales cautioned that challenges still vary by location. For example, teams must keep biohazard waste storage in airports separate from storage closets and away from breakrooms. If someone
Tork PeakServe® Continuous™ Hand Towel System sets a new standard for high-traffic dispensing, delivering a better-quality experience for guests and for cleaning staff. Research shows that dirty, overcrowded restrooms are guests’ primary concern at high-traffic venues like arenas and transportation hubs—even more than long lines. Tork PeakServe is designed to better serve high-traffic venues and improve the guest experience. The system is fully compatible with Tork EasyCube® facility management software, the first to market smart facility management software using technology to drive operational efficiency, increase quality and customer satisfaction, and improve staff engagement. With continuous flow technology delivering a towel quickly and smoothly, the Tork PeakServe system serves guests in three seconds—quicker than jet air drying time—so guests spend less time in the restroom. And, with compressed towels, Tork PeakServe holds up to 2,100 towels per dispenser and serves up to 600 more guests between refills. This gives cleaners a peace of mind to focus on other important tasks, without fear of product runout. Get your restroom crowd-ready with Tork PeakServe! Visit torkusa.com today to learn more, stop by booth 6631 during ISSA, and vote for Tork PeakServe in the ISSA Innovation Awards!
Evolve with EcoShell™ The stylish & wholly unique EcoShell™ universal air freshener provides flexible fragrance options using revolutionary Clip and go, clip and throw™ technology. The stylish EcoShell™ universal air freshener is a non-aerosol, VOC exempt scent solution that brings a variety of locations ‘out of their shell’ – evolve your space with EcoShell™. Eddie World chooses Vectair for their visitor experience Eddie World, based in Yermo, CA, labeled as ‘California’s sweetest destination’ is the premier travel center in the United States. At Eddie World, they want to completely redefine how people perceive gas stations. Hence, the biggest passion for them is their extreme dedication to clean and comfortable bathrooms. Ed Ringle, Owner of Eddie World, says; “We want our customers to have a pristine and perfect restroom experience each and every time they visit.We chose Vectair as their products work, we have no bad odors in the restrooms and our bathrooms smell great.” Recyclable vs. Biodegradable – what’s the difference? Here at Vectair, we recognise that the environment is important, and dedicate our time ensuring our products and industrial processes are recyclable where possible, ethical, environmentally friendly and economically viable. With that in mind, what is the difference between recyclable materials and materials that are biodegradable? Both sound good and both usually come with green, eco-friendly looking labeling, so where do the differences lie? Presenting the Professional Passive Program™ Vectair Systems Inc., has launched the “Professional Passive Program™”. The program includes VOC exempt products that all provide fresh fragrance without the need for batteries, aerosols, harmful solvents or propellants. These are Airloop™, Vectair Wee-Screen™, the World’s first triple action & dual fragrance urinal screen - Vectair P-Screen™, VAZE™ and the multi-award winning Vectair V-Air® SOLID. Vectair ‘Nose’ how to attract visitors with scent Attract new customers. Reach new audiences. It’s all about creating memories & moments that stay in the mind for more than a few hours. Could it be, that scent is the most powerful sensory trigger? With scent marketing, we can create scents to connect with a brand, allowing brands to reach new audiences, in new ways. Scent Marketing is an ever increasing tool that’s used to engage and attract new audiences – but how does it work?
Tork PeakServe sets a new standard for high-traffic dispensing, delivering a better quality experience for guests. With continuous flow technology delivering a towel quickly and smoothly, dispensing serves guests in three seconds—quicker than jet air drying time—so guests spend less time in the restroom. And, with compressed towels, Tork PeakServe holds up to 2,100 towels per dispenser and serves up to 600 more guests between refills. Get your restroom crowd ready with Tork PeakServe! Visit torkusa.com today to learn more, stop by booth 6631 during ISSA Show 2018, and vote for Tork PeakServe Continuous Towels in the ISSA Innovation Awards!
Bio Tech from Sofidel’s Papernet brand is a unique toilet paper that uses Biologic Active Tissue Paper (BATP) technology to produce enzymes that eat away buildup in pipes. Once their work is complete, the enzymes bio-degrade, leaving no residue or negative environmental impact. In about four weeks, the product reduces the risk of toilet clogs, and studies demonstrate that Bio Tech can provide total savings of up to 40 percent compared to standard toilet paper combined with the expense of plumbing emergencies. Bio Tech also helps reduce the foul odors associated with plumbing backups. For more information, visit www.papernet.com/americas/usa/en/products/bio-tech.
As of midyear, Gallup data showed less than one-third (32%) of employees are engaged in their work—a stagnation that points to deeper organizational challenges. Leading organizations have increased in complexity with transitions to hybrid and remote work, rapid organizational change, new customer and employee experience expectations, inefficient performance management practices, and changes in technology. Since 2000, Gallup has used employee engagement surveys to track and measure U.S. engagement in the workplace. In the decade following the 2008 global economic crisis, engagement climbed steadily, peaking at 36% in early 2020. Then came the pandemic, and with it, the Great Resignation. Since 2021, engagement has generally declined, hitting an 11-year low of 30% in 2024. With the cost of disengagement in the U.S. now at approximately US$2 trillion in lost productivity, Gallup’s latest research sheds light on why engagement is important on a macro scale: 47% of employees strongly agree that they know what is expected of them at work. 31% strongly agree that someone at work encourages their development. 32% feel strongly connected to their organization’s mission or purpose. 28% strongly agree that their opinions count at work. Further complicating things, fewer than one in five employees (19%) are extremely satisfied with their employer as a place to work, and most (51%) are still actively looking or keeping an eye out for job openings elsewhere. To understand the gap between what organizations do and what employees need, Gallup asked employees what is missing from their work experience that would make them feel more connected to their employer. Their responses fell into four core themes affecting workplace engagement: A Sense of Belonging, Autonomy, Wellbeing, and Values. Thirty-two percent describe their workplace as isolated or impersonal, lacking the conditions that help people feel emotionally connected to their teams. For Gen Z workers (44%) and remote employees (41%), the lack of cohesion is even more stark. Over a quarter (29%) said they lack clear, honest, or consistent communication from leaders. Employees want transparent leadership, visibility, and two-way trust; not top-down directives in isolation. A quarter of employees said their organizations underinvest in people, pay, tools, and staffing. Gallup’s global research shows that the No. 1 thing employees want from leaders is hope, which means having a clear vision of the future and their role in it. For leaders genuinely asking how to engage employees, hope isn’t vague optimism. It comes from clarity, consistency, coaching and credibility, and is a foundation of successful employee engagement programs.
The National Weather Service (NWS) has not issued more flash flood warnings so far in 2025 than in any other year in more than a generation. This year through July 15 has now eclipsed 1998 for the most warnings of any year since 1986, according to NWS. This year also ranks second for the number of flash flood emergencies with 47. Only 2016 had more flash flood emergencies by this date, with 51 such warnings. Some areas have been hit harder than others. Of the 3,000 warnings issued this year, the Appalachians, Ozarks, and Southern Plains recorded the most. NWS’ office in Raleigh, North Carolina, has also issued the highest number of warnings to date for their area. In Texas, from the Hill Country to Houston, 12 flash flood emergencies were issued from January to July. July also started with a flurry of flood reports from the mid-Atlantic to the Appalachians and across Texas. More than 1,200 reports of flooding were sent to the NWS.
In 2024, U.S. companies experienced record-breaking executive transitions, with 2,221 CEOs leaving their roles—according to Harvard Business Review (HBR). Early trends from 2025 also suggest turnover in critical executive roles will continue to rise. This leadership exodus has the potential to leave organizations dangerously exposed and unprepared for the future. HBR offered three steps to upgrade your succession process: Scenario-driven succession By considering the most likely strategic scenarios of where the company would place “big bets” in the next three to five years, it can evaluate which leader would most effectively succeed in each scenario, then make their selection based on their predicted direction. In this way, succession planning can answer the question, “Who should lead if we take this path?” From calibration to preparation For years, many companies have used talent reviews as the primary activity in succession planning. A set of leaders will discuss potential successors for a role, rate them against a nine-box model or something similar, and then call it done. By more aggressively developing key leaders with an explicit succession lens, companies can take a big step in strengthening their leadership pipelines by first articulating the skills, knowledge, and relationships future company officers will need to drive growth. Talent assemblers to leadership producers In a truly succession-strong organization, leaders are held accountable for developing the next generation of leaders—beyond just their own teams. The most effective organizations ask leaders to take a broad organizational view, recruiting and growing people not only for their own business, but for the long-term leadership pipeline of the whole enterprise. This also requires incentives and expectations to be aligned. Leaders who hoard talent shouldn’t be considered successful, even if their business unit does well on its own. To be a succession-oriented enterprise leader, one needs to adopt the mindset of an executive recruiter: always thinking about sourcing candidates for both present and future roles. To read more on succession planning or related topics, click here.
The Los Angeles City Council passed an ordinance in May to create a US$30 minimum hourly wage for hotel and Los Angeles International Airport workers by 2028. However, the legislation, including increased wages for housekeepers, valets, and restaurant workers, kicked off a series of competing ballot propositions that city officials warn could derail city finances and plans for the upcoming Olympic Games in 2028. The city is juggling a budget crisis, recovery from January's wildfires, and the ongoing presence of immigration agents. In June, a business group backed by Delta and United Airlines launched a referendum to repeal the wage increase, gathering thousands of signatures that are currently being verified. In the meantime, the wage increase has not gone into effect. The hotel workers union Unite Here Local 11 responded with proposals, including increasing the minimum wage citywide and requiring residents to vote on building new hotels and event center developments.