EXHIBITOR BOOTH #1647
When Solid Property Services, a San Diego-based commercial cleaning company, set out to boost its bottom line, it faced a common industry challenge: balancing revenue growth with increased profitability. Sometimes, the path to higher profits lies not in sales alone but in streamlining operations.
For Solid Property Services, the key to success was clear: improve gross margins. But before it could achieve this goal, it needed to overhaul its business systems.
Solid Property provides a wide range of services—maintenance, janitorial, landscaping—to many different clients. It needed business management software that could handle it all.
Juan Acosta, director of operations, said the company’s initial software didn’t have the necessary capabilities. “We really didn’t find many programs that could satisfy all our needs with both our cleaning contracts and our janitorial clients. We needed to satisfy many, many buckets of services.”
Solid Property’s operational challenges hindered its growth and profitability:
- Payroll inaccuracies were common and often discovered too late.
- Communication of job instructions was inconsistent, relying primarily on verbal directions at each site.
- The existing management software had limited accessibility, restricting teamwide usage.
These issues pointed to a need for a comprehensive software solution that could enhance accountability, boost efficiency, and improve team-wide communication.
Enter Aspire. Implementing this software in January 2023 led to significant improvements for Solid Property—revenue increased by $2 million and gross margins saw a notable uptick.
Beyond these financial gains, Aspire’s integration:
Enhanced accountability by:
- Providing team member access to contract details on their mobile devices
- Eliminating information gaps and reducing miscommunication
Improved time management through:
- Accurate work hour tracking
- Mobile clock-in and clock-out functionality
- Proper employee compensation
Increased accessibility with:
- Universal access to critical information
- Benefit extensions to account managers, sales representatives, and service providers
Streamlined efficiency through:
- Simplified site audit processes
- More thorough inspections
- Faster, more effective communication of audit results
Now, Solid Property Services manages all of its services under one umbrella, making operation processes more organized.
“Aspire met all our needs,” said Acosta. “It incorporated all our staff and satisfied contracts, projects, and T&Ms (time and material). We found that incredibly useful.”
