David Swindle II

Does the thought of balancing labor costs with high-quality cleanliness stress you out and keep you up at night? Are you stuck in a cycle of guesswork and last-minute scrambles, longing for a data-driven approach that transforms your cleaning operation into a well-oiled machine while saving you money? Success in the commercial cleaning industry relies on having a well-structured plan and accurately allocating time to each task. This is why proper workload management and reliable cleaning times are essential for any cleaning program. When teams understand these concepts, they create a balanced workload approach that enhances productivity, improves quality, and ultimately increases client satisfaction. What is workloading? Workloading is the process of accurately determining the time and effort required to clean a facility or building space. This assessment considers factors such as the square footage of different surfaces, the complexity of each task, the level of soil present, and traffic patterns within the area. Without precise calculations, organizations risk overstaffing or understaffing, which can lead to inflated costs, inconsistent cleaning quality, or an overextended workforce. According to The Official ISSA Cleaning Times, cleaning time and effort measurements serve as a foundation for deciding how many staff members should be assigned to each area and how often they should perform cleaning tasks. By standardizing tasks such as vacuuming, mopping, and disinfecting, managers can estimate the actual time needed for each job. This data-driven approach promotes consistency and accountability, both essential in an industry focused on health, safety, and customer satisfaction. “Cleaning times are the starting point for preparing bids and estimates for budgeting labor and managing workloads based on cleaning tasks and the time required to complete them. Cleaning times identify efficiencies and boost productivity by utilizing various equipment, tools, and technology.”—The Official ISSA Cleaning Times (2023). Government, healthcare, and education sectors across the United States have widely adopted standardized cleaning metrics. Facility managers can, therefore, make staffing and scheduling decisions based on accurate data rather than guesswork, ensuring that every resource is allocated effectively. Reasons to adopt workloading One of the most compelling arguments for implementing a rigorous workloading process is the balance it strikes between productivity and cost-effectiveness. Organizations often suffer hidden losses when they rely on guesswork, leading to a mismatch in labor hours. Workers in one area of a facility may be idle, while workers in another area may desperately need assistance. Grounding decisions in precise data eliminates this disparity, leading to a higher standard of service and a healthier bottom line. Predictability is another significant advantage, as accurate cleaning times ensure tasks follow a reliable schedule. This consistency prevents sudden surges in labor demands and reduces last-minute scrambles for supplies. Furthermore, by allocating time appropriately for essential tasks— such as disinfecting restrooms or high-touch surfaces—teams maintain the level of cleanliness and safety necessary to instill confidence in occupants. Streamlined resource allocation A well-structured workload plan effectively outlines the specific labor, equipment, and supplies needed for each task within the built environment. This approach helps manage labor costs by preventing excess staffing while maintaining quality by providing adequate coverage. Moreover, distributing tasks evenly among employees promotes a healthier work environment, reducing the risk of burnout and enhancing overall morale and productivity. Embracing this strategy can lead to a more efficient and motivated workforce. When labor needs are accurately defined, cost projections become much more precise. Managers better understand equipment investments and the required consumable supplies, helping avoid unnecessary expenses and reducing waste. In addition to improving resource management, a solid workload plan ensures financial transparency during bidding processes. When competing for contracts, workload-based cost estimates boost credibility and competitiveness, allowing potential clients to see exactly what they are paying. The role of time management Accurate cleaning times contribute to detailed schedules that help ensure essential tasks—particularly in high-touch or high-traffic areas—are addressed as often as needed without guesswork or delay. Teams always know their next assignment, minimizing downtime and creating a seamless flow of tasks throughout the day or shift. Regularly reviewing how time is spent can also reveal hidden bottlenecks. By analyzing where workflows stall or where excessive repetition occurs, managers can refine processes to boost efficiency. This vigilance keeps operations agile and responsive, adapting swiftly to changes in building use or maintenance priorities. Three steps to perfect your process Although each organization may approach the workloading process differently, the following three guiding principles serve as a strong foundation: Conduct a detailed facility walk-through: Begin by examining every building space, noting floor types, traffic flow, and special cleaning requirements. Gather precise measurements for all areas—by consulting building drawings or conducting manual assessments—to ensure accurate data. This initial information-gathering process helps align cleaning schedules with real-world conditions and needs, laying the foundation for an efficient, well-structured cleaning program. Perform time studies: Begin by referencing recognized industry benchmarks—such as those outlined in The Official ISSA Cleaning Times—to establish a solid baseline for tasks like vacuuming, mopping, and disinfecting. Next, validate these standards in your own facility by measuring how closely they align with day-to-day conditions. This approach ensures that your schedules reflect real-world demands and uncovers opportunities to combine tasks more efficiently or identify those that need specialized focus. Over time, leveraging both standardized industry data and on-site observations leads to a finely tuned, data-driven cleaning program that optimizes efficiency, quality, and consistency. Review and adjust regularly: Facilities, traffic patterns, and cleanliness expectations can change rapidly. Committing to periodic reviews—ideally on a quarterly basis—ensures that your plan remains current. If tasks routinely take more or less time than projected, refine your schedule and reallocate resources accordingly to maintain alignment with real-world conditions. Preserving your process for the future A properly managed workloading process forms the backbone of a successful cleaning program. By tying staffing, quality benchmarks, and budget allocations together, an organization can uphold the highest cleanliness and safety standards without overspending or stretching resources too thin. Cleaning operations become more nimble, cost-effective, and dependable through continual assessment, data collection, and refinement. Adopting a forward-thinking, data-driven approach is

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David Swindle II

Associate Director, ISSA Consulting

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