Lance Witschen

Allowing workers to give feedback on job site challenges conveys your organization cares about their health and welfare.

Read about how one nonprofit is leveraging certification to bolster its client and employee relationships.

A company chose to hire two contractors and select the best performer in the end. Who won the final contract and why?

Continuous improvement is something we should all strive to achieve.

Winning new customers in today’s cleaning industry means standing out from the competition. The best way to retain your key accounts is by providing quality, consistent service across the board.

Maximizing cleaning budgets is a major goal of any cleaning operation. Above all, this means assigning the right number of cleaners to cover a certain area.

In hospitals or long-term care settings patients’ health is potentially compromised, making them more susceptible to germs and bacteria that can further compromise their health or even cause death.

The No. 1 complaint I hear from line-level cleaners is about a lack of respect. They often say their customers see them as nonentities in their daily activities. This can leave cleaners feeling devalued and in a constant search for something more meaningful.

Today, the changing needs of facilities, combined with the evolution of technology, require a much bigger—and wiser—investment by both new and established businesses.

Customer satisfaction is the staple of success in any service industry. Unfortunately, customer feedback is often elusive, and the feedback we do get may not always be reliable due to the way we go about getting it.

Recent employee-satisfaction surveys show that while money remains important, what workers want most is to be valued for the work they do and to feel that their work matters.