Lincoln Financial Field Upgrades Restrooms to Inclusive Hygiene Experience

Tork, an Essity brand, and the Eagles Autism Foundation entered a joint initiative to transform several restrooms at Lincoln Financial Field in Philadelphia in support of providing an inclusive hygiene experience for guests of all abilities. Upgraded restrooms will feature adult changing tables, higher urinal and stall dividers for enhanced privacy and comfort, warm lighting and soothing music to build a calming ambiance, and more enhanced accessibility features.

Lincoln Financial Field committed to providing inclusive hygiene for all guests when it upgraded its restroom infrastructure in 2023. The organizations will complete a series of restroom enhancements across the three restrooms located by the Eagles Sensory Room presented by Children’s Hospital of Philadelphia on the lower suites level of Lincoln Financial Field. The three upgraded restrooms will be completed and showcased to fans in May ahead of the annual Eagles Autism Challenge. 

The Eagles Autism Foundation offers resources at Lincoln Financial Field to provide a smoother stadium experience for individuals of all abilities. Starting with a “visual schedule,” guests can prepare for their experience by understanding what to expect and knowing how to access support. Guests can also visit Fan Services for sensory bags, take a break in the stadium’s sensory room, and now through this innovative partnership, experience a more inclusive hygiene experience.

The restroom upgrade is a direct result of collaboration and listening to those who understand the community’s needs, including gathering input from the Eagles Autism Foundation community and leveraging the expertise of the Tork Coalition for Inclusive Hygiene. The restroom upgrades also incorporated tips from the Inclusive Hygiene Playbook—a first-of-its-kind resource that provides research-backed tips for facility managers based on deep ethnographic research and over 50 years of Tork sustainable hygiene experience. Additionally, the Eagles Autism Foundation surveyed over 70 respondents in its community and found:

• Participation starts with comfort: Restrooms are integral to the venue experience. If fans don’t feel comfortable, they may opt out entirely.  One caregiver shared: “Families like mine want to go out and experience what neurotypical families get to do every day. By making restrooms more accessible, it makes it easier for us to participate too.” 
• Valued guests become loyal fans: The restroom experience impacts whether fans feel valued or undervalued, which informs loyalty and repeat visits. A respondent noted: “I think highly of facilities that have more accessible options for visitors because it shows me they care about the people that come to their venue.” 
• Belonging builds community: For many families, the ability to share in everyday experiences—without barriers—is everything.  

“These restroom upgrades at Lincoln Financial Field, paired with the existing sensory room, are exactly what best-in-class fan experience looks like,” said Uma Srivastava, KultureCity executive director. “We hope more organizations follow this lead, because when you design holistically for everyone, more people can show up, participate, and truly belong­—from attending events to working, dining, learning or traveling.”

In turn, Tork prioritized the following enhancements to create a more inclusive hygiene restroom experience where all fans feel welcome, safe and empowered to participate. 

• Odor control via installation of Tork Constant Air Freshener with malodor-eliminating technology. 
• Adult changing tables to serve caregivers of individuals with differing abilities, mobility challenges, or medical needs.
• Surface sanitizing to provide extra comfort and protection for users, with Everwipe® by Tork disinfectant wipes placed by adult changing tables.  
• Higher urinal and stall dividers for improved privacy and comfort. 
• Localized sound system dedicated to the three upgraded restrooms, centrally controlled from a sound panel inside the sensory room to address sensory sensitivities.
• Warm lighting to build a calming, comfortable ambiance.