Videos

Explore why accountability is less about confrontation and more about building clear systems that define success, measure results, and address issues before they become bigger problems.

In this episode, we examine the hidden risks of AI overreliance, why some experts warn of declining human judgment, and what business leaders can do to ensure AI remains a powerful tool without weakening the skills that drive innovation and sound decision-making.

Whether you're hiring your next technician, supervisor, or office administrator, this conversation offers practical guidance without the hype.

In this episode, Jeff Cross speaks with Jim Flieler of Charlotte Products and Sanjaya Abeysinghe, CTO of Optisolve, about why labor—not supplies—is the true cost driver in facility cleaning.

Stratus Clean CEO Doug Flaig shared his insights into the company’s name change and rapid growth in this super-competitive industry.

CMM's floor care webinar details the care techniques required to maintain stone, wood, resilient, and carpet flooring.

Dean Mercado discusses the biggest AI mistakes service business owners are making in 2026.

Jeff Carmon explains why new account startups matter more than some owners realize, where they most often break down, and what strong handoffs, communication, and early execution look like in practice.

Wells Ye of EmployJoy.ai works to provide solutions to what cleaning business owners and facility operations can do about it.

If you want to improve close rates, strengthen communication, and stand out from competitors, this discussion offers practical insight for cleaning and restoration professionals alike.

Hear how Ingredients + Specialties from Univar Solutions and Novonesis are helping organizations improve detergent development through technical expertise, ingredient support, and customized solutions.

Randy Burke and Jason Little at DCS Global break down one of the biggest hidden challenges in the cleaning and facility services industry: transition anxiety.