Discover the future of cleaning at ISSA Show North America 2024 this November. Organized by Informa Markets as the main show for facility solutions, ISSA Show North America brings the leading experts in the industry together to create impactful solutions for the global cleaning community.
Held at the Mandalay Bay Convention Center in Las Vegas in conjunction with the Building Service Contractors Association International’s (BSCAI) Contracting Success 2024 Conference, the ISSA Show will bring more than 14,000 registered professionals from over 80 countries together. It offers a unique experience tailored to enhance your business, provides access to the latest
products and innovations, and connects you with peers and industry leaders.
“ISSA Show North America is the single most important event in the cleaning and facility solutions industry,” said ISSA Executive Director John Barrett. “We’re excited to build on last year’s successful show and welcome back the entire industry to the fantastic Mandalay Bay Convention Center this November to elevate their knowledge, expand their network, and explore the latest innovative cleaning products and solutions.”
Show attendees can connect with industry-leading exhibitors showcasing the latest products, tools, equipment, and technologies on the show floor. Opening on Tuesday, Nov. 19, the show floor
will feature more than 650 exhibitors—including 100 new exhibitors—from across the entire cleaning ecosystem.
ISSA members receive a free expo pass that provides complete access to everything on the show floor, including cutting-edge facility solutions and the latest innovative products. These products and technologies aim to enhance safety, sustainability, and efficiency in various global sectors, including food and dining, hospitality, and healthcare.
While on the show floor, attendees can meet colleagues at the CleanMeet Zone, a space set aside to have lively discussions and make real connections. Meet-ups are already scheduled for:
- Advocacy
- Distributors
- Contractors
- Facility managers
- Spanish-speaking professionals
- Emerging professionals
- Education Development Committee
- BSC Council
- Residential cleaning professionals
Plus, CleanMeet Zone visitors can get a complementary professional headshot!
The education portion of the show begins Sunday, Nov. 17, and extends through Thursday, Nov. 21, with offerings geared toward building service contractors (BSCs), facility services professionals, and distributors. Courses are available in various formats including multiday, all-day, and half-day workshops; one-hour education sessions; and 30-minute discussions.
Sign up for a workshop and get certified
Attendees can level up their education at the show with a wide range of workshops. A certification to meet the needs of each attendee is attainable. Here’s a peek at just a few exciting opportunities:
The CMI Carpeted Floor Care Certification Course on Tuesday, Nov. 19, will provide participants with the key to proper, professional maintenance of carpeted floor surfaces. It will offer an in-depth overview of carpeted floor surface care and current standards, including daily maintenance, long-term care cleaning methods, and preventative measures that protect and extend
the life of carpeted surfaces. The workshop will also highlight the rapidly changing technological landscape regarding autonomous equipment.
The CMI Hard Floor Care Certification Course, also on Tuesday, is ideal for facility service professionals in the industrial, commercial, restoration, and public venue sectors of the cleaning industry. It is designed to provide an in-depth overview of hard floor care, current standards, and the latest efficient cleaning methods to address safety concerns and asset protection issues.
The IEHA Master Environmental Services Registered/Master Environmental Services Certified Executive (MESRE/MESCE) Workshop is a three-day course on the mornings of Monday, Nov. 18; Wednesday, Nov. 20; and Thursday, Nov. 21, that covers a range of important topics for healthcare and hospitality housekeeping professionals—including infection control,
staff development, team building, leadership, customer service, and sustainability. To earn the certification, participants will be required to complete group projects to demonstrate their
mastery of these topics.
The Accredited Auditing Professional (AAP) Workshop on Wednesday, Nov. 20, is designed for industry professionals looking to enhance their knowledge and skills around quality assurance
and building audits. This seminar also counts toward obtaining one’s Accredited Auditing Professional (AAP) recertification.
The Certified Healthy Hotel Management Professional (CHHMP) Workshop on Sunday, Nov. 17, includes a comprehensive accelerated review of Illinois’ Environmental Health Association Managing for Effect Series. The workshop discusses the various management philosophies and styles and offers best practices on overseeing millennials, communicating effectively, planning and organizing, setting staff levels, and improving customer service. Participants will also learn effective strategies for managing a boutique to large hotel environmental services department, operating hotel laundry services, and managing an equipment program.
Seek education in the classroom and on the show floor
In addition to the workshops, the ISSA Show will feature more than 170 educational sessions in classrooms and at specialty booths amid all the action on the exhibition floor. Divided into several tracks, the sessions will provide information and resources to keep attendees up-to-date on the latest trends and solutions for cleaning and disinfection, facility management, leadership, and business improvement.
The Business Growth Strategies track includes nine sessions, such as “They’ll Buy the Outcome: Not Who or Why or How you Clean!” presented by Ed Marsh. This session will explore the impact of buying teams and risk aversion, and explore the effects of changing buying habits. It will also cover the specific steps you need to take to shift your culture and empower your marketing and sales teams to succeed. Marsh consults with B2B companies on revenue growth and draws on years in management, marketing, and sales, including extensive industrial and technology experience.
Also in business growth strategies, “Building a Culture of Drive” hosted by Trent Lowenstein will focus on how to acquire customers—looking at both case studies from residential cleaning
companies and commercial cleaning businesses. During the course of 13 years, Lowenstein has been a dedicated contributor to the success of numerous businesses, specializing in strategic
initiatives aimed at enhancing revenue generation, establishing robust operational frameworks, and implementing performance-based incentive structures for employees.
The Environmental and Social Governance (ESG) and Sustainability track hosts 11 sessions that cover everything from thought leadership to diversity in the workplace. “Weaponizing ‘Weaknesses’: Embracing Neurodiversity in Your Organization,” hosted by Johnathon Lorbacher discusses neurodiversity. Understanding the unique traits and talents that are beneath the
surface of different neurodivergences can bring innovative thinking, vision, and resilience. Knowing how to work with neurodiverse people or how to embrace your own neurodiversity could be
the shot in the arm that your business truly needs.
Likewise, the “Generation We: Getting All Ages to Work Better Together” session hosted by Lee Silber aims to discuss how each generation thinks and works—as well as understand what makes
them tick, so we can focus on each age group’s strengths and make the most of their natural tendencies. When we know what brings out the best in each generation, we see an increase in
productivity and decrease in stress. Plus, with a greater understanding of each generation’s influences, comes greater acceptance and respect.
The Facility Operations and Maintenance track offers five sessions which tackle crucial and relevant industry topics. “AI CleanTech: Automating MRO for Campuses of the Future”
teaches business owners how artificial intelligence (AI) can be harnessed to augment on-premises facilities team efforts by identifying targeted maintenance, repair, and operations (MRO) risk gaps and leveraging machine learning to enhance facility operations automatically. Instructor Alan Scott guarantees that by the end of this session, you’ll leave with a new vantage of building operational technology capabilities and a free-economic return on investment (ROI) modeling tool savvy enough to impress any finance and budgeting office’s facility needs.
In “Standards: The Keys to Happiness in the FM World,” presenter John E. Kelly will discuss how businesses can set standards that our industry believes are critical for success. When we set
standards, it makes it easier to train our staff, show value to our clients, and set baselines to show that our delivery of services is consistent. Standards such as ISSA’s CIMS-GB can help the industry deliver consistency across all client verticals and geographies, while also meeting Leadership in Energy and Environmental Design (LEED) and WELL Building Standard® requirements—whether the client wants to certify their facilities or not.
The Leadership, Career, and Talent Development track encompasses 12 sessions, including “Transforming Janitorial Team Recognition and Retention with Technology-Driven Performance Programs,” where participants can join presenters Eric Graham and Chris Brablc in the ever-evolving landscape of facility management. Attendees will learn current challenges many building service contractors (BSCs), educational institutions, and cleaning leaders are having with retention and performance; how technology can help provide greater transparency into daily
work and improve overall cleaning outcomes with validation programs; and how to use performance data to structure rewards and challenge programs to improve retention and recognition of top
performing staff.
This track also offers crucial human resources sessions like “Mitigating the Risk of Sexual Harassment and Workplace Violence,” where Wendy Christie will present on the complex subjects of sexual harassment and gender identity discrimination.
The Residential track includes nine events, such as “The Profit Amplifier Sales & Marketing Blueprint” which offers attendees the opportunity to unlock explosive growth without spending
more money or working harder. Session speaker Debbie Sardone will share her four-step framework for getting more leads, closing more sales, and keeping clients for life.
Victoria Yassem’s “Digital Marketing: How to Grow Your Presence and Get Leads” offers a transformative journey to unlock the potential of digital marketing for your cleaning businesses. In the competitive landscape of the cleaning industry, establishing a robust online presence is essential for companies looking to stand out, attract new clients, and drive business growth. This insightful workshop is tailored specifically for cleaning company owners and marketers and will further delve into the world of digital marketing and unveil strategies to enhance your brand visibility, engage your target audience, and generate valuable leads.
Finally, the Technology & Innovation track covers eight must-attend sessions that will help participants navigate the future of technology. Join “Scaling Your Cleaning Business with AI: Strategies for Competitive Advantage” with bestselling author and renowned small business coach Dean Mercado, where he will share secrets to scaling your cleaning business using the power
of AI. Discover cutting-edge tools and techniques that will not only boost your marketing and sales efforts, but also streamline your operations, enhance your decision-making process, and
propel you ahead of the competition.
2024 is the year to unite
The ISSA Show isn’t just about education. It offers several opportunities for attendees to network and live it up during social events. Here are just a few opportunities to look forward to:
- NEW BSC Night Shift Networking at the Foundation Room, Monday, Nov. 18, 7 to 10 p.m.
Join us for a special evening of peer-to-peer networking, drinks, light appetizers, and interviews with the Cleaning & Cocktail podcast team. Brought to you by BSCAI, ISSA, ISSA Show North America, and industry sponsors. ($75, for BSCs only) - Rise & Shine: Orientation Breakfast for First- Time Attendees, Tuesday, Nov. 19, 8 to 9 a.m.
Join us for a special morning designed exclusively for first-time attendees. This event is your entry point to making the most from your ISSA Show experience. (Free to first-time attendees with all pass types) - Networking Breakfast for Distributors: Elevate Your Skills, Elevate Your Game, Wednesday, Nov. 20, 8:30 to 10 a.m.
Start your morning with a dynamic networking breakfast, where you’ll dive into the art of negotiation and communication
with the renowned expert, Mickey Bergman, a master hostage negotiator, two-time Nobel Peace Prize nominee, and author of In the Shadows. ($50, distributors only) - Facility Manager/Facility Services Provider Happy Hour, Wednesday, Nov. 20, 3 to 5 p.m.
Meet and network with facility service providers from a variety of industries and learn about the similarities of your opportunities and challenges.
Don’t forget to visit the Innovation Showcase and Theatre Tuesday through Thursday—the place on the show floor to explore new cleaning industry technologies, innovations, and cutting-edge
solutions. Check out the Automation Runway, a new dedicated space for live technology demonstrations. Make your way to the theatre at noon on Thursday as the show closes out with the announcement of the Industry Choice Award winner, chosen by show attendees.
