Client retention is one of the most critical yet often misunderstood drivers of long-term growth in the commercial cleaning industry. In this FREE webinar brought to you on August 26 at 2 p.m. CT by the ISSA Innovation & Technology Committee, we’ll dive deep into what best-in-class customer retention looks like for Building Service Contractors (BSCs).
Our expert panelists will share real-world strategies, processes, and lessons learned from their own experiences—highlighting where technology has been a game-changer and where it’s fallen short. This isn’t about pitching tools or platforms; it’s about tackling the retention challenge head-on and building systems that deliver measurable results.
What You’ll Learn:
- A clear understanding of gamification and its impact on engagement
- Practical ways to incorporate challenges and rewards into your training
- Real world examples of restoration and cleaning businesses using gamification to drive results
- Steps to measure the effectiveness of gamified learning in field service environments
Hear from Our Expert Panel:
- Dana Boyce, VP, Marketing & Strategy, Pioneer
- Michael L. Fitts, Chief Commercial Officer, 4-M
- Billie Reader, VP, Velociti Services
- Gerald Fong (Moderator), CEO & Owner, BrightGo, Inc.
Register now for this free webinar.
