Attend On-Demand Education to Learn the Role BSCs Played in the Pandemic

Although ISSA Show North America Virtual Experience occurred almost two months ago, you can still access many of the keynote and educational sessions on-demand through March 31 when you register for access.

The sessions offer best practices, information on new technology, and other helpful tips for facility managers, professional cleaners, building service contractors (BSCs) and others in the cleaning industry.

One session of particular interest to BSCs, Key Solutions Every Building Service Contractor Should Consider, featured a panelist discussion reflecting on the new status of professional cleaners. “Pre-COVID-19 there was a perception BSC staff were just janitors emptying the garbage,” said Michael Conrad, president of National Service Alliance (NSA). “Today they are looked at in a whole new light as professionals who are providing education.”

“BSCs have seen a complete change in their roles,” said Chuck Stovall Jr., global sales director of  BSC/property management at GOJO Industries. He believes that BSCs who have been successful during the pandemic have been those who thought outside the box and came up with solutions for problems such as lack of personal protective equipment (PPE).

Bill Cates, national accounts team Leader at Kimberly-Clark Corp., pointed to Internet of Things (IoT) technology as a solution for gathering data with the focus of using it to instill confidence. “Data is important for showing that facilities are tracking foot traffic for social distancing and measuring cleaning,” he said.

Conrad stressed this touch-free environment is especially needed in restrooms. “How do you stop the spread of germs? Develop a hands-free environment,” he said. “Who wants to go into a restroom and touch anything today? BSCs want to recommend to their clients a true hands-free environment.”

Check out the variety of show sessions available on demand