Hotel Management CEO Adds Making Beds to His Duties
January 4, 2022
As the labor shortage continues into 2022, business leaders are pitching in until they can find staff. One industry hit especially hard is the hospitality sector and at least one CEO has taken it upon himself to pitch in with the housekeeping tasks, Insider reports.
Jan Guatam, the president and CEO of Interessant Hotels & Resort Management, based in Orlando, Florida, took a detour on his way to a business meeting in Fort Lauderdale to stop at an understaffed hotel more than two hours away from the meeting site to help with housekeeping duties.
“I am going to make the beds,” Guatam said. “Our manager there needs help and if I don’t go, what happens?”
Guatam listed making beds and offering manual support to employees at the 24 properties his company owns and the 75 others it manages.
“The people staying at our hotels demand 100% service. They are paying for it,” he said. “The rooms have to be clean. They have to be ready.”
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