How to Convert a Complaining Customer to a Loyal Client

February 23, 2021

Complaining customers can turn into enemies who drag your company through the mud. In this episode of Straight Talk!, Steve Toburen, the director of training for Jon-Don’s Strategy for Success program, offers solutions for cleaning and restoration companies that will convert upset customers to loyal clients.

Watch the Straight Talk! episode below.

Then check out content from Cleaning & Maintenance Management magazine to learn how strategies like apologizing and responding to negative online reviews can help neutralize customer complaints.


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