Which Cities Have the Cleanest and Dirtiest Hotels?

To get a clear picture of which international cities have the cleanest and dirtiest hotels, Homeaglow, a home-cleaning booking platform, analyzed the cleanliness ratings on over 18 million reviews (on sites such as TripAdvisor) across 20,000 properties in the world’s top 100 city destinations.

Global key findings include:

• Hotels in Palma de Mallorca, Spain, are the cleanest, while hotels in Johor Bahru, Malaysia, have the lowest average cleanliness scores, according to reviewers.
• Five-star hotels in Vancouver; Vienna; Heraklion, Greece; and Tallinn, Estronia, are the cleanest overall, with reviewers giving them an average 4.9-star rating.
• In Tbilisi in the country of Georgia, five-star hotels are rated lower for cleanliness than non-five-star hotels. This is the only city where luxury five-star hotels are rated as less clean than four-star or lower hotels.
• In the U.S., Washington, D.C., hotels are rated the cleanest, while those in Honolulu are rated the filthiest.

In North America overall, Washington, D.C., has the cleanest hotels on average, scoring 4.51 out of five, slightly higher than second-place New York City (4.49). In comparison, Honolulu has the dirtiest hotels in the U.S., with hotels in Hawaii’s capital rated just 4.03 out of five on average. Behind Honolulu, Cancún, and Las Vegas were found to be the lowest-ranked North American destinations for hotel cleanliness. 

On the European stage, average cleanliness scores ranked hotels in Brussels as the second dirtiest, scoring only slightly better than Europe’s bottom-ranked city, Marne-La-Vallée, France. In fact, Homeaglow found that average cleanliness scores put Amsterdam; Frankfurt, Germany; and Milan in the bottom five cities in Europe.

In Asia and the Middle East, results showed that hotels in Tel Aviv, Israel, are the highest-rated, followed closely by those in Hanoi, Vietnam, and Abu Dhabi, United Arab Emirates. At the other end of the scale is Johor Bahru, Malaysia, which was found to be the lowest-rated city destination for hotel cleanliness.

North America Hotel Cleanliness Table