2022 Building Service Contractor Benchmarking Survey Report

Download full survey results

2022 Building Service Contractor Benchmarking Survey Report

The CMM Building Service Contractor (BSC) / Contract Cleaning Benchmarking Survey Report is an annual tool to help your business gauge its performance in the current economic climate.

You can use the report to see how your operation stacks up to others, discover industry trends, or determine if your projected growth is on par.

New questions looked at customer requirements for BSCs to report their environmental, social, and corporate governance (ESG) efforts, and whether BSCs have leveraged these ESG efforts to recruit customers or employees. Survey answers revealed these are not yet common practices.

A question asked every year reveals BSCs still list restrooms as the top cause of customer complaints; 35% of survey respondents listed it as their No. 1 customer complaint, compared to 42% in 2021 and 44% in 2020. However, in 2022 hard floor surfaces are close behind in terms of customer complaints, rising to 27% compared to 15% in 2021 and 13% in 2020.

Recruiting and retaining staff is still the biggest business challenge for BSCs, with 64% of survey respondents listing it as a challenge that pertains to their business to a large extent, compared to 63% in 2021 and 50% in 2020. Maintaining profitable margins and winning new bids / contracts remain the next most common business challenges, just as they did in the previous two surveys.

Read on for more insights from your business peers. We hope you find the survey results enlightening and informational and that the survey will provide ideas for improvement to grow your
business to the next level.

This year’s BSC survey is sponsored by Aspire. 

Download the full survey results below. 


Kathleen Misovic

Managing Editor for CMM

Kathleen Misovic is managing editor for CMM. She has a degree in journalism and an extensive background in writing for print and digital media for various publications and associations. Contact her at [email protected].  

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2022 Building Service Contractor Benchmarking Survey Report
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