VANCOUVER, BC—Vancouver based facilities services company, BEST Service Pros has been recognized as a national winner of Deloitte’s Canada’s Best Managed Companies awards program.
‘Our company is delighted and proud to be recognized as a winner of this major award, and especially this year, when there was such a focus on customer relationships, which really is the foundation for our continued growth’, said BEST Service Pros CEO Kevin McCrum. “We’re a private company that with experience, planning and hard work from our professional management and able staff, has managed our way to an enviable level of achievement, in a very competitive industry. This track record naturally offers us the opportunity to explore future synchronistic growth, while maintaining focus on our core values.’
The company demonstrated organizational rigour and risk tolerance to Deloitte judges as it continued to invest in systems, on-the-job technological advances and professional and skills training for over 1,000 employees through the last recession.
‘’I don’t think people have really thought of facilities services provision as an area aligned with high levels of expertise, of technology, of employee commitment. We’ve changed that notion,’ said McCrum. “We’ve developed a ‘4 pillars of excellence’ service model that we are thoroughly committed to as a company. We want everyone—from executives to managers to on-the-ground staff—to understand it, believe in it, and improve on it.’
Communicating that model effectively across the company, McCrum notes, means that customers–who themselves run high profile, logistically challenging spaces (like the Vancouver Convention Centre or Capilano University or Royal Canadian Air Force base ‘4 Wing Cold Lake, Alberta)—understand that they will get a customized approach based on their facility’s particular needs and demands. Clients deal with sustainability, environmental, regulatory, safety and ‘trust verified’ requirements. It means that companies that service them need to demonstrate the highest levels of trustworthiness, transparency and certification.
‘That we’re able to give our customers that ‘inspect what you expect’ level of confidence through a combination of ‘high touch’ AND ‘high tech’, within an industry where private and very large public companies vie for these contracts, speaks to the success of our mission, our methods and our ambitions,’ said McCrum.
About Best Pro Services: BEST Service Pros has provided commercial janitorial services to clients across Western Canada since 1956. Headquartered in Vancouver, BC, we design and manage facility maintenance solutions which include janitorial, exterior building maintenance, and graffiti removal services. In addition to our facility maintenance division, we are also Western Canada’s largest privately owned, NAID Certified Document Management Company servicing the Vancouver, Victoria, Calgary, and Edmonton markets.
BEST Service Pros currently services clients in commercial facilities with a large volume of visitors within the education, shopping and convention centres, transportation, industrial, government, and entertainment sectors.
