Busyness vs. Business in the Age of AI

Are you working harder than ever but not seeing the results you want?

In this episode, Jeff Cross sits down with Dean Mercado, founder of Online Marketing Muscle, to unpack the difference between being busy and building a business that lasts. Mercado explains why so many owners and managers mistake constant activity for real progress—and how that mindset quietly drains energy, focus, and growth potential.

Mercado dives into the core differences between busyness and true business leadership. He explains how busyness often feels productive but is usually driven by reaction, distraction, and low-value tasks. In contrast, running a true business means making intentional choices that move you toward strategic goals, not just filling your calendar.

He also exposes the hidden traps that keep leaders stuck in reactive mode. From micromanaging every detail to drowning in emails and meetings, Mercado shows how these habits create a cycle that leaves little time for vision and growth.

You’ll hear simple, practical strategies to free your time and focus on what actually grows your business. Mercado shares how to prioritize high-impact actions, delegate effectively, and create systems that keep your business moving forward—even when you’re not personally managing every step.

To bring it home, he shares real-world examples of leaders who broke out of the grind. You’ll see what changes they made, how they restructured their workdays, and the dramatic results they achieved—both in revenue and in quality of life.

If you’re ready to stop spinning your wheels, take control of your time, and focus on building something that lasts, this conversation is your roadmap.

 

Jeff Cross

ISSA Media Director

Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].

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