Advertisement

2022 In-House/Facility Management Benchmarking Survey Report

Download full survey results

2022 In-House Facility Management Benchmarking Survey

The 2022 CMM In-House/Facility Management Benchmarking Survey Report, brought to you by Cleancode, offers a snapshot of how the second year of the global pandemic affected facility managers (FMs) and in-house service providers, how they’ve adapted, and what trends they’ll see for the rest of 2022.

For the second year, in addition to the usual questions about operating budgets and labor, we asked FMs questions about how the coronavirus pandemic has affected them, such as how has staffing changed, if they purchased more disinfecting products, have they increased cleaning frequency of high-touch surfaces, and what types of health and safety measures have they implemented in their facilities as a result. 

This year, we also asked about how the pandemic and employment trends have impacted the occupancy levels of the buildings they service as workers returned to offices and students returned to schools and campuses.

Here are some snapshots of the responses we received:

Facilities are mostly occupied—About 44% of respondents said their facilities are 100% occupied while 37% said they were 70 to 99% occupied. People leaving their jobs during the pandemic looks to have affected building occupancy—28% of respondents report a decline in building occupancy due to the “Great Resignation.” 

Staffing levels are improving—The good news is more than two-thirds (70%) of respondents said staffing has remained the same or increased in 2022, compared to only 54% in 2021. Only 17% had to reduce or eliminate staff, and 13% reduced or furloughed staff with plans to bring workers back.

Budgets are better—Overall, 2022 operating budgets have improved since 2021. Last year, 71% of respondents reported either a flat or decreased budget, but that number fell to 48% this year. In fact, the number of respondents who report their 2022 operating budget has increased doubled from 20% in 2021 to 41%.

Disinfection purchases are steady—The largest group of respondents (38%) said their disinfection product purchases increased 1-20%, slightly up from last year (34%). Slightly more than half (55%) expect to purchase the same amount of disinfection products in 2022, while 14% expect to purchase more. Electrostatic sprayers, which are commonly used to apply disinfectants, are again the top choice of new technology that FMs report they will adopt in the next 12 months.  

Health and safety are the top concern—Even before the pandemic, “health and safety” ranked highest when FMs were asked to rate the most important issues affecting their operations. This year, 80% of respondents said health and safety was important “to a large extent.” Improving facility image, improving productivity/efficiencies, training and education of staff, and security rounded out the top five most important concerns.

Thanks to all who participated in this year’s survey. With your input we were able to conduct this annual checkup on the facility management sector of the cleaning industry and report how real-world facilities across the country are meeting today’s challenges and moving ahead. 

This year’s survey is sponsored by Cleancode.

Cleancode Logo

 

 

Download the full survey results below.

Amy W. Richardson

Managing Editor, Cleaning & Maintenance Management

Amy W. Richardson is managing editor of Cleaning & Maintenance Management. She has more than 15 years of experience editing and writing for trade and consumer publications, community newspapers, nonprofit associations, and websites. Richardson holds a Bachelor of Arts in communication studies with an emphasis in journalism from the University of Alabama at Birmingham (UAB).

Topics Tags

Also in Facility Management

A Win for Team Gladys
August 10, 2022 Amy W. Richardson

A Win for Team Gladys

August 3, 2022 Kathleen Misovic

Is the Breathing Easy in Your Facility?

July 20, 2022 Jennifer R. Gordon, Ph.D.

Discover Clues in Pest Control

July 7, 2022

Video: The Vulnerable Building: Strategies to Identifying Risks and Responding to Threats

Sponsored in Facility Management

Enhancing Facility Image
December 15, 2021

CMM Webinar: Enhancing Facility Image—Beyond Appearances

December 16, 2019 Sponsored by ProTeam

The Sequel is Never This Good

September 16, 2019 Sponsored by GEERPRES 

Perfect Combination for the Fight Against Cross-Contamination and HAIs

September 10, 2019 Sponsored by 3M BUILDING & COMMERCIAL 

Disinfection Tips for a Cleaner, Safer Floor Care Plan

Recent News

Rear view of participants in workshop
August 11, 2022 CMM Daily News

ISSA Show North America 2022 Offers Several Certification Courses

August 11, 2022 CMM Daily News

Register to Learn How Your Restrooms Can Improve Your Facility’s Image

August 10, 2022 CMM Daily News

Register Soon to Learn How to Improve Indoor Air Quality at the GBAC Symposium 2022

August 10, 2022 CMM Daily News

CDC Updates Cleaning Guidelines for Monkeypox

2022 In-House/Facility Management Benchmarking Survey Report
Share Article
Subscribe to CMM