CMM’s 2021 BSC/Contract Cleaning Benchmarking Survey Report

Download full survey results

2021 CMM BSC/Building Service Contractor/Contract Cleaning Survey, BSCs

The annual CMM Building Service Contractor/Contract Cleaning Benchmarking Survey Report provides a snapshot of how building service contractors (BSCS) are performing during another year of unprecedented change. 

For the second year, we asked BSCs how their business has been impacted by the coronavirus pandemic. This year, nearly half (48%) of respondents said they experienced an increase in business because of the pandemic, up from 41% in 2020. The pandemic was also the biggest factor that affected sales revenue growth. Thirty-four percent reported the pandemic had a positive effect on growth from 2019 to 2020 while 22% said it had a negative effect. 

Almost all BSCs (95%) reported they perform coronavirus-related cleaning services now. The demand for more cleaning has lead to a need for more workers. While most BSCs (45.41%) reported staffing remained the same, 34% reported that they hired more workers to meet increased demand.

We hope this report helps you evaluate your current operation compared to your peers in the industry and also helps you navigate change with trends and new insights to grow your business to the next level. 

About this report: The data presented is based on responses from BSCs who were invited to participate in the survey from August 10 through August 31, 2021. Results are based on 185 respondents who chose BSC as their primary business and who completed the entire survey. Data provided by survey participants is not necessarily based on audited financial statements.

Download the full report below:

Posted On September 28, 2021

Amy W. Richardson

Managing Editor, Cleaning & Maintenance Management

Amy W. Richardson is managing editor of Cleaning & Maintenance Management. She has more than 15 years of experience editing and writing for trade and consumer publications, community newspapers, nonprofit associations, and websites. Richardson holds a Bachelor of Arts in communication studies with an emphasis in journalism from the University of Alabama at Birmingham (UAB).

Topics Tags

Also in Business and Management

The Human Aspect of Business
June 7, 2023 Kathleen Misovic

The Human Aspect of Business

June 5, 2023 Stephen P. Ashkin

Viewing Sustainability as an Opportunity, Not a Problem

May 31, 2023

3 Ways to Embrace AI for a Competitive Advantage in the Cleaning Industry

May 30, 2023 Tim Poskin

Choosing Quality

Sponsored in Business and Management

GoFree Flex Pro Cordless Backpack Cleans Historic Theatre Pro Team
September 29, 2017 Sponsored by ProTeam

GoFree Flex Pro Cordless Backpack Cleans Historic Theatre Pro Team

August 1, 2017 Sponsored by ProTeam

GoFree Flex Pro Cordless Backpack Boosts Productivity at Miller County Hospital

July 18, 2017 Sponsored by Sanitaire

Shedding Light on Day Cleaning Opportunities

October 1, 2016 Sponsored by ProTeam, Inc.

Jan-Pro of St. Louis Recommends ProTeam Backpack Vacuums to Franchises

Recent News

Disinfecting wipe

Study Shows Impact of Disinfectant Contact Time and Formulation

National Safety Month 2023 Focuses on Preventable Injuries

Several States Seek to Ban Further Use of PFAS

Cintas Announces Finalists for Canada’s Best Restroom

CMM’s 2021 BSC/Contract Cleaning Benchmarking Survey Report
Share Article
Subscribe to CMM