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Industry Research

2025 CMM In-House/Facility Management Benchmarking Survey Report
March 21, 2025 Kathleen Misovic

2025 CMM In-House/Facility Management Benchmarking Survey Report

Labor challenges remain at the forefront of the most critical issues facing the in-house cleaning/facility management industry today, with most survey respondents who offered their opinion of the industry’s No. 1 problem mentioning hardships in finding, hiring, and retaining qualified staff.

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Dr. Gavin Macgregor-Skinner,
January 23, 2025 Jeff Cross

Withdrawing from the World Health Organization: What’s Next for the Cleaning Industry?

Dr. Gavin Macgregor-Skinner shares what separation from the WHO means for ISSA and its member organizations.

Video
BSCs Share Accomplishments and Challenges, Report Priorities and Plans
September 5, 2024 Kathleen Misovic

BSCs Share Accomplishments and Challenges, Report Priorities and Plans

Every year, CMM surveys BSCs to learn about their successes, their business priorities, and their methods for overcoming labor, revenue, supply chain, and other operational challenges.

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2024 CMM In-House/Facility Management Benchmarking Survey Report
March 21, 2024 Kathleen Misovic

2024 CMM In-House/Facility Management Benchmarking Survey Report

Finding and retaining qualified employees, staff absenteeism, worker safety, and decreased budgets with increased expectations continue to be some of the most critical issues in-house service professionals face today, according to respondents of CMM’s 2024 In-House/Facility Management Benchmarking Survey.

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Taking a survey
September 13, 2023 Kathleen Misovic

2023 Building Service Contractor Benchmarking Survey Report

Building service contractors (BSCs) strive to serve the needs of their clients. Many BSCs agree that improving facility image is the No. 1 concern of their customers, with 85% of respondents to CMM’s 2023 BSC Benchmarking Survey indicating this goal is very important to their clients.

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facility management survey
March 16, 2023 Kathleen Misovic

2023 CMM In-House/Facility Management Benchmarking Survey Report

The 2023 CMM In-House/Facility Management Benchmarking Survey Report, sponsored by Optisolve, touches on recurring issues, from the challenges of balancing budgets and hiring workers to the day-to-day necessity of maintaining difficult-to-clean areas.

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2022 Building Service Contractor Benchmarking Survey Report
September 27, 2022 Kathleen Misovic

2022 Building Service Contractor Benchmarking Survey Report

The CMM Building Service Contractor (BSC) / Contract Cleaning Benchmarking Survey Report, sponsored this year by Aspire software, is an annual tool to help your business gauge its performance in the current economic climate.

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2022 In-House Facility Management Benchmarking Survey
March 17, 2022 Amy W. Richardson

2022 In-House/Facility Management Benchmarking Survey Report

The annual survey report offers a glimpse into how facility managers and in-house service providers are recovering from the global pandemic and what trends they’ll see for the rest of 2022.

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2021 CMM BSC/Building Service Contractor/Contract Cleaning Survey, BSCs
September 28, 2021 Amy W. Richardson

CMM’s 2021 BSC/Contract Cleaning Benchmarking Survey Report

The annual CMM BSC/Contract Cleaning Benchmarking Survey Report provides a snapshot of how building service contractors (BSCS) are performing during another year of unprecedented change. 

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2021 Facility Management Survey
April 12, 2021 Amy W. Richardson

2021 CMM In-House / Facility Management Survey Report

The report offers a glimpse into how the global pandemic affected facility managers and in-house service providers, how they’ve adapted, and what trends they’ll see for the rest of 2021.

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