The commercial cleaning industry has long adapted to change—from new technologies and client expectations to economic pressures. But few five-year periods have been as dynamic and defining as 2020 through 2024.
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Labor challenges remain at the forefront of the most critical issues facing the in-house cleaning/facility management industry today, with most survey respondents who offered their opinion of the industry’s No. 1 problem mentioning hardships in finding, hiring, and retaining qualified staff.
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Every year, CMM surveys BSCs to learn about their successes, their business priorities, and their methods for overcoming labor, revenue, supply chain, and other operational challenges.
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Finding and retaining qualified employees, staff absenteeism, worker safety, and decreased budgets with increased expectations continue to be some of the most critical issues in-house service professionals face today, according to respondents of CMM’s 2024 In-House/Facility Management Benchmarking Survey.
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Building service contractors (BSCs) strive to serve the needs of their clients. Many BSCs agree that improving facility image is the No. 1 concern of their customers, with 85% of respondents to CMM’s 2023 BSC Benchmarking Survey indicating this goal is very important to their clients.
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The 2023 CMM In-House/Facility Management Benchmarking Survey Report, sponsored by Optisolve, touches on recurring issues, from the challenges of balancing budgets and hiring workers to the day-to-day necessity of maintaining difficult-to-clean areas.
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The CMM Building Service Contractor (BSC) / Contract Cleaning Benchmarking Survey Report, sponsored this year by Aspire software, is an annual tool to help your business gauge its performance in the current economic climate.
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The annual survey report offers a glimpse into how facility managers and in-house service providers are recovering from the global pandemic and what trends they’ll see for the rest of 2022.
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The annual CMM BSC/Contract Cleaning Benchmarking Survey Report provides a snapshot of how building service contractors (BSCS) are performing during another year of unprecedented change.
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The report offers a glimpse into how the global pandemic affected facility managers and in-house service providers, how they’ve adapted, and what trends they’ll see for the rest of 2021.
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This survey sheds light on how BSCs have weathered 2020. Use it to evaluate your current operation and find ideas to grow your business to the next level or get it back up and running—especially after a year of momentous change.
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CMM benchmarking survey helps BSCs get a better picture of their peers, the industry, and how their business measures up.
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Gain insight into how your fellow FMs are making their purchasing decisions; read our report on CMM's 2019 In-House/Facility Management Benchmarking Survey, sponsored by 3M.
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With the topic of building security and visitor safety fresh in the news, it's clear the responsibilities of building personnel go way beyond keeping facilities clean. Learn more about their top concerns in CMM's 2018 survey of facility management professionals.
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The commercial cleaning industry is full of go-getters, whether they are operating a business that’s part of a franchise or an independently run company. How do they stand out against their competition?
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How do you measure up to your peers when comparing facility operations? Download our survey for eight facts about your fellow FMs.
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