Client Retention

E-Business for Commercial Cleaning Contractors
May 5, 2025 Erik Bunaes

E-Business for Commercial Cleaning Contractors

Business and Management

To remain competitive, cleaning contractors must leverage e-business strategies to improve communication and drive new customers.

Article
Knoxville Entrepreneur Scores a Touchdown With Cleaning Niche
April 28, 2025 Timothy Johnson

Knoxville Entrepreneur Scores a Touchdown With Cleaning Niche

Business and Management

A visit to a football field to throw around a ball with his three sons inspired Marcus Webb to create a cleaning company that specializes in cleaning high school stadiums after football games.

Article
11 Steps for Developing Tomorrow’s Business Leaders
January 21, 2025 Lisbeth Calandrino

11 Steps for Developing Tomorrow’s Business Leaders

Training

For businesses to thrive, employees must understand that their role is not just to "fix things" but to create positive, frictionless experiences at every stage of the customer's journey.

Article
Building Tomorrow’s BSCs: Critical Elements Necessary for Growth
December 10, 2024

Building Tomorrow’s BSCs: Critical Elements Necessary for Growth

Business and Management

Panelists featured in Building Tomorrow’s BSC: Critical Elements Necessary for Growth, a webinar presented by Cleaning & Maintenance Management (CMM), unlock the secrets to help you outshine your competitors, transform your business approach, and leave an indelible mark on the industry.

Video
Leads
November 1, 2024 Erik Bunaes

Drive B2B Sales by Leading People to Your Door

Technology and Trends

In the online world, increasing abundant online visibility and attracting new website visitors is an effective, proven strategy for generating new business-to-business (B2B) leads and sales.

Article
A Targeted Approach to Stronger Sales for Your Commercial Cleaning Business
September 3, 2024 Sammy Brinkley

A Targeted Approach to Stronger Sales for Your Commercial Cleaning Business

Business and Management

Standing out in the crowd takes courage, innovation, and a calculated strategy. After building a quality service, don’t hesitate to stand by it and shout it from the rooftops.

Article
Employers Face Major Changes with New Overtime Pay Requirements
June 24, 2024 Jeff Cross

Employers Face Major Changes with New Overtime Pay Requirements

Business and Management

The U.S. Department of Labor recently released its final rule, updating the Fair Labor Standards Act's overtime pay requirements. Scott Tackett, a business development advisor with Violand Management Associates, explains the impact and path forward for businesses.

Video
Managing Employee Turnover and Staff Retention
June 20, 2024 Jeff Cross

Managing Employee Turnover and Staff Retention

Business and Management

In this episode of Straight Talk!, join Jeff Carmon, Frantz Building Services director of business development and a consultant with Elite Business Coaching, as he explores the primary reasons behind employee turnover, the impact of various retention initiatives, and the innovative practices organizations are adopting to keep their best talent engaged and committed.

Video
Jeff Carmon
May 16, 2024 Jeff Cross

How to Build a Cleaning Company Customer Loyalty Service Model

Business and Management

Discover timeless strategies that not only keep loyal customers coming back but also lure new ones in.

Video
online review, customer review
September 12, 2023 Jessica Ayre

5 Ways to Get Positive Online Reviews for Your Cleaning Business

Business and Management

Positive online reviews can make the difference between getting booked for a cleaning service or not. Potential customers rely on what others say about your business to make buying decisions.

Article
Steve Toburen
September 6, 2023 Jeff Cross

3 Ways to Help Technicians Better Represent Your Company

Business and Management

In this episode of Straight Talk!, Steve Toburen, founder of Home Front Success, shares three training tips that can help your technicians consistently represent your business in a positive light.

Video
branding, marketing
March 6, 2023 Rakesh Gupta

8 Proven Small Business Marketing Tips

Business and Management

The time and effort invested to develop brand recognition and reputation for your small cleaning business will pay off.

Article