Client Retention

Add-on services are not an upsell tactic. They’re an extension of good service. When approached with intention, they create a winning scenario for both customers and businesses.

To attract clients among all generations, BSCs generally highlight how their businesses stand out from the competition. However, when dealing with millennial or Generation Z clients, BSCs must be sensitive to the younger generations' challenges and preferences.

Cleanliness isn’t a back-room expense anymore; it’s front-and-center for businesses that want to stay open, keep people well, and make strong first impressions.

Digital marketing can be a valuable resource for building business relationships. Digital marketing strategist Danny Murawinski shares his expertise and innovative approach to helping businesses grow their digital audiences.

When it comes to selling your janitorial services, casting a wide net is no longer enough; the real growth lies in precision prospecting.

To remain competitive, cleaning contractors must leverage e-business strategies to improve communication and drive new customers.

A visit to a football field to throw around a ball with his three sons inspired Marcus Webb to create a cleaning company that specializes in cleaning high school stadiums after football games.

For businesses to thrive, employees must understand that their role is not just to "fix things" but to create positive, frictionless experiences at every stage of the customer's journey.

Panelists featured in Building Tomorrow’s BSC: Critical Elements Necessary for Growth, a webinar presented by Cleaning & Maintenance Management (CMM), unlock the secrets to help you outshine your competitors, transform your business approach, and leave an indelible mark on the industry.

In the online world, increasing abundant online visibility and attracting new website visitors is an effective, proven strategy for generating new business-to-business (B2B) leads and sales.

Standing out in the crowd takes courage, innovation, and a calculated strategy. After building a quality service, don’t hesitate to stand by it and shout it from the rooftops.

The U.S. Department of Labor recently released its final rule, updating the Fair Labor Standards Act's overtime pay requirements. Scott Tackett, a business development advisor with Violand Management Associates, explains the impact and path forward for businesses.