How to Build a Cleaning Company Customer Loyalty Service Model

Discover timeless strategies that not only keep loyal customers coming back but also lure new ones in.

by Jeff Cross

Navigating the realm of customer loyalty in today’s competitive commercial cleaning landscape is a journey. Ever wondered how a robust customer service model can be a game-changer?

In this episode of Straight Talk!, Jeff Carmon, the director of business development with Frantz Building Services, an ISSA member company, unlocks the secrets of customer retention.

Discover timeless strategies that not only keep loyal customers coming back, but also lure new ones in by watching the video or listening to the podcast below.

Posted On May 16, 2024

Jeff Cross

ISSA Media Director

Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].

Topics Tags

Also in Business and Management

Welcoming the Next Generation of Cleaners

December 17, 2025 Ronnie Phillips

Welcoming the Next Generation of Cleaners

December 16, 2025

BSC Balancing Act: Facility Image vs. Cost Control

December 10, 2025 Michael W. Michelsen Jr.

Singing School Custodian Looks Back on His Win

December 2, 2025 Jeff Cross

The Trust Gap: How to Win Over Today’s Skeptical Client

Sponsored in Business and Management

Riccardo Balducci, Group Sustainability Director at Sofide

July 17, 2025 Sponsored by Sofidel

The Sofidel Standard: A Bold Sustainability Journey With a Conscience

July 3, 2025 Sponsored by City Wide Facility Solutions

Operational Excellence at Scale: The City Wide Solution to Facility Management

October 7, 2024 Sponsored by Spartan

Transforming Clean: An Inside Look at the Healthy Green Schools & Colleges Program

October 1, 2024 Sponsored by Advantive

Operation Headache: How to Overcome Supply Chain Inefficiencies

Recent News

US measles outbreak

US to Lose Measle-Free Status in January

Contract Work Expands in Contrast to Decrease in Payroll Employment

Former CDC Officials to Lead Public Health Innovation in California

ISSA Announces 2026 International Cleaning Week

Previous Article FTC’s Noncompete Clause Ban: Revolutionary Move, a Mere Clarification, or Just a Dud? Next Article Maximize Your ROI for Autonomous Mobile Robots

Back to All Articles

How to Build a Cleaning Company Customer Loyalty Service Model