Sales and Marketing

Larry Levine
February 26, 2026 Jeff Cross

Escaping the Cleaning Industry’s Race to the Bottom

Business and Management

Larry Levine, the author of Selling from the Heart, dives into what it means to inspire customers, rather than just satisfy them.

Video
A Personal Touch Sells Your Services
February 11, 2026 Kathleen Misovic

A Personal Touch Sells Your Services

Business and Management

To attract clients among all generations, BSCs generally highlight how their businesses stand out from the competition. However, when dealing with millennial or Generation Z clients, BSCs must be sensitive to the younger generations' challenges and preferences.

Article
Dave Kahle
February 4, 2026 Jeff Cross

Closing the Deal: How the Right Question Puts You Back in Control

Business and Management

In this episode, featuring expert business coach Dave Kahle, we unpack how a single, well-crafted question can refocus conversations, build credibility, and help salespeople regain control without damaging the relationship.

Video
Larry Levine
January 26, 2026 Jeff Cross

Don’t Get Stuck in the Friend Zone

Business and Management

Larry Levine, the author of Selling from the Heart, dives into what it means to inspire customers, rather than just satisfy them.

Video
What Cleaning Contractors Get Wrong About ‘Good’ Customer Relationships
December 31, 2025 Jeff Cross

What Cleaning Contractors Get Wrong About ‘Good’ Customer Relationships

Business and Management

In service-based businesses, especially in the cleaning and building service contracting world, long-term success often hinges on relationships—not just contracts.

Video
7 Blind Spots Threatening Business Growth in 2026
December 24, 2025 Jeff Cross

7 Blind Spots Threatening Business Growth in 2026

Business and Management

Forward-thinking entrepreneurs will focus on key business elements and define which businesses survive the next few years.

Video
Tennant T36
October 14, 2025 Sponsored by Tennant

Budget Friendly, Worker Ready: The Tennant T360 Advantage

Products

The Tennant T360 walk-behind scrubber is built for the budget-conscious professional who needs efficiency without complexity.

Video
Laurie Sewell
October 8, 2025 Jeff Cross

Is It Time to Ditch the Work/Life Balance Concept?

Business and Management

Laurie Sewell, President of ISSA and Servicon CEO, believes the goal isn’t to force a perfect daily split.

Video
Raquel Carbonari
October 8, 2025 Jeff Cross

The VEO Effect on the Hispanic Engine of Clean

Business and Management

Raquel Carbonari, the North American brand activation director at Essity (Tork), shared her insights on why gatherings like VEO are important.

Video
VAI’s S2K Enterprise
October 6, 2025 Sponsored by VAI

VAI Software – A Complete ERP Solution for JANSAN Distributors

Products

Smart distributors don’t add apps—they add signal.

Video
How to Build Real Connections on LinkedIn
September 29, 2025 Jeff Cross

How to Build Real Connections on LinkedIn

Technology and Trends

Sales trainer Troy Harrison has identified a gap between how most professionals use LinkedIn and how the platform is intended to function.

Video
From Dread to Dial: How to Overcome Sales Call Reluctance
September 23, 2025 Jeff Cross

From Dread to Dial: How to Overcome Sales Call Reluctance

Business and Management

If you’ve ever stared at the phone like it might bite, you are in good company. Dave Kahle, owner of Kahle Way Sales Systems, has observed the reluctance to make sales calls for decades.

Video