Statistics and Surveys

Building service contractors are optimistic about demand for their services and planning for long-term growth, with 85% projecting an increase in gross sales revenue for 2026.

Survey participants weighed in on the causes of staffing and retention challenges, ranging from a shortage of skilled candidates and a lack of fair compensation to competition from other facilities and complications arising from immigration crackdowns.

Participants from CMM’s 2025 Building Service Contractor (BSC) Benchmarking survey, sponsored by Convex, shared their biggest challenges, including include attracting and retaining skilled talent, balancing cost optimization with high service quality, and adapting to rapid digital transformation.

ISSA commissioned an independent survey across a broad cross-section of facility types and industries to determine the current availability of period care products (PCPs), identify barriers to wider access, and explore factors that might motivate more facilities to provide these essential hygiene products.

The commercial cleaning industry has long adapted to change—from new technologies and client expectations to economic pressures. But few five-year periods have been as dynamic and defining as 2020 through 2024.

Labor challenges remain at the forefront of the most critical issues facing the in-house cleaning/facility management industry today, with most survey respondents who offered their opinion of the industry’s No. 1 problem mentioning hardships in finding, hiring, and retaining qualified staff.

Every year, CMM surveys BSCs to learn about their successes, their business priorities, and their methods for overcoming labor, revenue, supply chain, and other operational challenges.

In this episode of Straight Talk, Ed Marsh, the founder and principal of Consilium Global Business Advisors, digs into the types of content and how to manage it all for maximum sales success.

Finding and retaining qualified employees, staff absenteeism, worker safety, and decreased budgets with increased expectations continue to be some of the most critical issues in-house service professionals face today, according to respondents of CMM’s 2024 In-House/Facility Management Benchmarking Survey.

Although almost half of college students reported being hyperconscious of germs, the cleanliness of their college campus may not meet their expectations.

Building service contractors (BSCs) strive to serve the needs of their clients. Many BSCs agree that improving facility image is the No. 1 concern of their customers, with 85% of respondents to CMM’s 2023 BSC Benchmarking Survey indicating this goal is very important to their clients.

The 2023 CMM In-House/Facility Management Benchmarking Survey Report, sponsored by Optisolve, touches on recurring issues, from the challenges of balancing budgets and hiring workers to the day-to-day necessity of maintaining difficult-to-clean areas.