Statistics and Surveys

The commercial cleaning industry has long adapted to change—from new technologies and client expectations to economic pressures. But few five-year periods have been as dynamic and defining as 2020 through 2024.

Labor challenges remain at the forefront of the most critical issues facing the in-house cleaning/facility management industry today, with most survey respondents who offered their opinion of the industry’s No. 1 problem mentioning hardships in finding, hiring, and retaining qualified staff.

Every year, CMM surveys BSCs to learn about their successes, their business priorities, and their methods for overcoming labor, revenue, supply chain, and other operational challenges.

In this episode of Straight Talk, Ed Marsh, the founder and principal of Consilium Global Business Advisors, digs into the types of content and how to manage it all for maximum sales success.

Finding and retaining qualified employees, staff absenteeism, worker safety, and decreased budgets with increased expectations continue to be some of the most critical issues in-house service professionals face today, according to respondents of CMM’s 2024 In-House/Facility Management Benchmarking Survey.

Although almost half of college students reported being hyperconscious of germs, the cleanliness of their college campus may not meet their expectations.

Building service contractors (BSCs) strive to serve the needs of their clients. Many BSCs agree that improving facility image is the No. 1 concern of their customers, with 85% of respondents to CMM’s 2023 BSC Benchmarking Survey indicating this goal is very important to their clients.

The 2023 CMM In-House/Facility Management Benchmarking Survey Report, sponsored by Optisolve, touches on recurring issues, from the challenges of balancing budgets and hiring workers to the day-to-day necessity of maintaining difficult-to-clean areas.

The CMM Building Service Contractor (BSC) / Contract Cleaning Benchmarking Survey Report, sponsored this year by Aspire software, is an annual tool to help your business gauge its performance in the current economic climate.