2023 CMM In-House/Facility Management Benchmarking Survey Report

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facility management survey

Inflation…hiring and retaining quality staff…living wages…employee training…keeping abreast of current viruses and emerging pathogens…health care-acquired infections…sustainability…supply chain issues.

These topics and more were named the most critical issues currently facing the cleaning/facility management industry by respondents of the 2023 In-House/Facility Management Benchmarking
Survey Report, sponsored by Optisolve. As in past surveys, the 2023 survey touched on recurring issues, from the challenges of balancing budgets and hiring workers to the day-to-day necessity of
maintaining difficult-to-clean areas.

The survey also looked beyond familiar topics to recent trends, such as the use of digital facility management tools, which could soon overtake traditional pencil-and-paper solutions. Although spreadsheets and paper checklists are still the most popular tools—used by 73% of respondents—the use of software programs appears to be catching on. Nearly half (46%) of respondents said they use quality audit/ inspection software, 43% reported using janitorial maintenance/scheduling system software, and 32% use inventory management software.

The survey also revealed the following insights:

  • Sustainability is a priority. About 70% of respondents reported working toward improving sustainability practices and lowering their facility’s carbon footprint. Facility managers are implementing a variety of sustainability practices including recycling, planting gardens, switching to LED lighting, choosing Green Seal-certified products, driving electric service vehicles, installing solar panels, composting food waste, and obtaining Leadership in Energy and Environmental Design (LEED) certification. This is the first year the survey asked about
  • Budgets continue to improve. Overall, operating budgets have continued to improve over the last three years. About 42% percent of respondents reported either a flat or decreased budget this year, compared to 48% in 2022 and 71% in 2021. About 51% reported their budget has increased from the prior year, compared to 41% in 2022 and only 20% in 2021.
  • Facility occupancy rates remain steady. Although occupancy rates might never go back to 100% at some buildings, with remote work a viable option for many white-collar workers, empty offices seem to be a thing of the past. Nearly half (48%) of respondents reported the facilities they care for are 70% to 99% occupied, while 40% reported their facilities are 100% occupied.
  • Restrooms remain a problem. It’s no surprise that restrooms remain the most problematic area to keep clean and maintain, chosen by 40% of respondents, followed by carpeted surfaces (25%) and entryways/foyers (11%). This is comparable to last year’s survey results, which ranked top problem areas as restrooms (44%), carpeted surfaces (15%), entryways/ foyers (11%), and multi-surface areas (11%).
  • Health and safety keep their status as the top concern. Once again, respondents chose the health and safety of their facility as their main concern (76%), similar to last year’s survey when 80% chose it as their No. 1 issue. Other top concerns in 2023 include improving productivity/efficiencies (73%), enhancing facility image (69%), and maintaining building security (64%).

This year’s In-House/Facility Management Benchmarking Survey is sponsored by Optisolve. 

Download the full survey results below.

Kathleen Misovic

Managing Editor for CMM

Kathleen Misovic is managing editor for CMM. She has a degree in journalism and an extensive background in writing for print and digital media for various publications and associations. Contact her at [email protected].  

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2023 CMM In-House/Facility Management Benchmarking Survey Report
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