Travelers Demand Cleaner, More Modern Restrooms in Airports and Lounges

A recent study conducted by Washie revealed that restroom cleanliness and innovation are critical to traveler satisfaction, with modern solutions significantly improving the overall airport experience. The study, which polled over 1,100 travelers at flight lounges in the Salt Lake City International Airport, highlighted a growing shift in consumer expectations and the need for better restroom facilities in high-traffic travel environments.

The study found:

• 93% of respondents rated restroom cleanliness as crucially important to their travel experience.
• 86% of travelers felt that a modernized toilet seat solution improved their restroom experience while at airports and high-end airport lounges.
• 89% of travelers preferred modern restroom technology over outdated paper-based alternatives.

“Airports invest heavily in customer experience, yet one of the most frequently used areas—restrooms—often lacks innovation,” said Rob Poleki, Washie CEO. “This study shows that travelers expect more. Airports and lounges that prioritize clean, modern restroom solutions can significantly enhance customer satisfaction and loyalty.”