2025 Building Service Contractor Survey Report

How do you compare with BSC challenges, accomplishments, and priorities?

Currently Viewing November/December 2025
Look Beyond Price When Choosing a Pest Control Service
Nate Cechman

Look Beyond Price When Choosing a Pest Control Service

Facility Management

Select a pest management provider who understands the complexities of your facility, works collaboratively with your maintenance and cleaning teams, and offers services that go beyond basic pest control.

Article
Think Holistically for Healthy Buildings
Dr. Anna O’Donovan

Think Holistically for Healthy Buildings

Infection Control

Implementing a holistic indoor air quality strategy involves careful selection of certified cleaning products and green building materials, rigorous adherence to improved cleaning protocols, and comprehensive staff training.

Article
Working 6 to 2
Kathleen Misovic

Working 6 to 2

Health and Safety

Imagine working the 9-to-5 grind, then clocking into a cleaning job an hour later. This scenario is a reality for many cleaning professionals working the night shift.

Article
2025 Building Service  Contractor Survey Report
Kathleen Misovic

2025 Building Service Contractor Survey Report

Industry Research

Participants from CMM’s 2025 Building Service Contractor (BSC) Benchmarking survey, sponsored by Convex, shared their biggest challenges, including include attracting and retaining skilled talent, balancing cost optimization with high service quality, and adapting to rapid digital transformation.

Article

Departments

Welcoming the Next Generation of Cleaners
Ronnie Phillips

Welcoming the Next Generation of Cleaners

Business and Management

To determine what appeals most to the next generation of workers, employers first must understand the evolving wants and needs of modern cleaning professionals.

Article
What Facility Visitors Smell Shapes What They Think
Brett Drumm

What Facility Visitors Smell Shapes What They Think

Facility Management

Today’s facility leaders are beginning to recognize that odor management is far more than a cosmetic detail—it’s a critical indicator of operational performance.

Article
Expertise Matters for Mold Assessment
Dr. Gavin Macgregor-Skinner

Expertise Matters for Mold Assessment

Health and Safety

Mold assessments are no longer simple checklists; they serve as a crucial defense for occupant health.

Article
The Do’s and Don’ts of  Asset Management
Justin Lackey

The Do’s and Don’ts of Asset Management

Business and Management

If your team is struggling with misplaced tools, scheduling chaos, or outdated systems, it is time to reevaluate your asset management system.

Article
An Attentive Team Is a  Hygienic Team
Katrin Ferge

An Attentive Team Is a Hygienic Team

Training

When training is engaging, it can drive long-term behavioral change, empowering teams to follow cleaning and hygiene protocols and protect the facility’s reputation.

Article

Columns

Singing School Custodian Looks Back on His Win
Michael W. Michelsen Jr.

Singing School Custodian Looks Back on His Win

Business and Management

Revisiting Indiana middle school custodian Richard Goodall, one year after winning the top prize in a televised talent competition.

Article
Best Practices for Contractor Oversight
Fikru Aligaz

Best Practices for Contractor Oversight

Facility Management

Take the time to build relationships with your building service contractors, so communication is open, not just corrective.

Article
It All Starts With a Thought
Stephen P. Ashkin

It All Starts With a Thought

Business and Management

Sustainability is a strategic mindset that touches every part of an organization to embed a culture into the organization’s DNA.

Article

Sponsored Content

CASE STUDY: Revolutionizing Commercial Cleaning Operations
Sponsored by SPARTAN CHEMICAL CO.

CASE STUDY: Revolutionizing Commercial Cleaning Operations

The Simplifill® dispensing system by Spartan is a portable, easy-to-use system that delivers precise chemical dilutions every time.

Article
Better Hygiene, Better Business
Sponsored by ESSITY TISSUE'S TORK BRAND

Better Hygiene, Better Business

The Tork PeakServe® Automatic Dispenser maximizes efficiency and space, offering two times longer battery life and serving more guests before refilling, improving reliability and reducing waste with one-at-a-time dispensing.

Article
Come See How We Make Clean Simple®
Sponsored by SPARTAN CHEMICAL CO.

Come See How We Make Clean Simple®

Spartan Chemical Company is a recognized leader in cleaning and sanitation solutions for the industrial and institutional market.

Article
Hey, Walter™ AI Cleaning Assistant
Sponsored by OPTISOLVE

Hey, Walter™ AI Cleaning Assistant

Hey, Walter™ by Optisolve® is a mobile-first AI assistant designed for cleaning and facility teams that need instant, reliable answers at the point of work.

Article
The Value of Clean, Powered by Robotics
Sponsored by NILFISK-ADVANCE

The Value of Clean, Powered by Robotics

Nilfisk’s VP25 Robotic Vacuum and SC25 Robotic Scrubber bring a smarter, more flexible approach to everyday cleaning.

Article
Dispensers Designed for Your Brand
Sponsored by KUTOL

Dispensers Designed for Your Brand

Kutol’s DECO custom dispensers with a sleek, drip-free design and full-color branding offer facilities a standout solution that combines performance with personalization.

Article
Technology Meets Clean: Real-Time Hygienic Testing
Sponsored by KLEENMARK

Technology Meets Clean: Real-Time Hygienic Testing

KleenMark partnered with Kikkoman Biochemifa Company to create the Kikkoman ATP hygiene monitoring system, which uses Lumitester Smart and LuciPac A3 swabs to measure organic compounds left behind.

Article
Rethink Restroom Hygiene and Efficiency with Excel Hand Dryers
Sponsored by EXCEL DRYER INC

Rethink Restroom Hygiene and Efficiency with Excel Hand Dryers

Excel Dryer leads the way in sustainability, and cost efficiency with its innovative line of high-speed, energy-efficient hand dryers, including the original, patented XLERATOR®.

Article
New! Kaleidoscope Pizza  Box Recycler
Sponsored by EX-CELL KAISER, LLC

New! Kaleidoscope Pizza Box Recycler

The Pizza Box Recycler receptacle collects up to 16 empty pizza boxes, up to 16-inch square. It features full vertical access and a removable bottom tray, allowing for a more efficient disposal of pizza boxes.

Article