Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].
Chemical advancements, intelligent sensors, robotic systems, and advanced microbial technologies are converging to redefine cleaning processes.
Video
In this episode of Straight Talk!, we are joined by sales expert and author Larry Levin to break down the trust gap—the widening space between what clients hear and what they actually believe.
Video
From defining what an AI employee is, to identifying the roles they can play, to preparing your team and systems now—this conversation gives you the roadmap to leverage next-generation AI in your business.
Video
Tim Cromley is the Clean Hands Man, a hand-hygiene advocate who has traveled the world inspecting wash-stations, challenging compromises and promoting touch-free solutions.
Video
In this episode, Chris Arlen, founder of revenue-IQ, joins us to unpack how AI is reshaping proposal writing—from automating repetitive tasks to enhancing strategic insight.
Video
Joe Lalley shares how asking better questions helps teams move from routine to innovation, strengthens collaboration, and leads to smarter decisions.
Video
In this episode of Straight Talk!, we’re joined by Jeff Carmon, business coach and consultant with Elite BSC, for a deep dive into one of the most underrated skills in commercial cleaning and facility services: Making a strong first impression during a facility tour.
Video
In this in-depth expert discussion, Dr. Gavin Macgregor-Skinner, Senior Director at ISSA, and Keri Lestage, with Good Salt Life, break down exactly what EHV-1 is, how it spreads, and why cleaning and disinfection are essential parts of controlling this highly contagious virus.
Video
Architects, facility managers, and cleaning professionals all play critical roles in how a space performs over its lifetime.
Video
Kim Althoff, the new executive director of ISSA, talks about her leadership philosophy and tangible improvements members can expect in 2026.
Video
This year’s ISSA Rising Star Award in honor of Jimmy Core celebrates the next generation of leadership in the cleaning and facility solutions industry.
Video
In a frank conversation, two rising leaders talk culture: Megan Russo, director of sales operations, Southeast, at BradyPLUS, and Sarita Ceron, quality control and compliance manager at CCMS.
Video