Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].
Contractors talk about revenue because it's easy to see and easy to say. A company describes itself by what it billed last year, whether that's $1 million or $10 million, and the number becomes shorthand for success.
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In this episode, we examine the hidden risks of AI overreliance, why some experts warn of declining human judgment, and what business leaders can do to ensure AI remains a powerful tool without weakening the skills that drive innovation and sound decision-making.
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Whether you're hiring your next technician, supervisor, or office administrator, this conversation offers practical guidance without the hype.
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In this episode, Jeff Cross speaks with Jim Flieler of Charlotte Products and Sanjaya Abeysinghe, CTO of Optisolve, about why labor—not supplies—is the true cost driver in facility cleaning.
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Dean Mercado discusses the biggest AI mistakes service business owners are making in 2026.
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Jeff Carmon explains why new account startups matter more than some owners realize, where they most often break down, and what strong handoffs, communication, and early execution look like in practice.
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Wells Ye of EmployJoy.ai works to provide solutions to what cleaning business owners and facility operations can do about it.
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If you want to improve close rates, strengthen communication, and stand out from competitors, this discussion offers practical insight for cleaning and restoration professionals alike.
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Hear how Ingredients + Specialties from Univar Solutions and Novonesis are helping organizations improve detergent development through technical expertise, ingredient support, and customized solutions.
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Randy Burke and Jason Little at DCS Global break down one of the biggest hidden challenges in the cleaning and facility services industry: transition anxiety.
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Get practical insights on how to properly approach biohazard incidents, protect workers, reduce risk, and avoid common cleanup mistakes.
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Over 55% of cleaning industry new hires quit within the first 60 days—and many companies are asking the wrong question about why.
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