Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].
In service-based businesses, especially in the cleaning and building service contracting world, long-term success often hinges on relationships—not just contracts.
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Learn how to maximize your estimating and bidding process and land more commercial cleaning clients.
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Learn how tracking and analyzing data and spreadsheets gives building service contractors a true measure of how a company is doing financially.
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Forward-thinking entrepreneurs will focus on key business elements and define which businesses survive the next few years.
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This discussion focuses on the “art of cleaning,” a lighthearted label the panel adopts to describe the well-known cleaning wheel.
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Chemical advancements, intelligent sensors, robotic systems, and advanced microbial technologies are converging to redefine cleaning processes.
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In this episode of Straight Talk!, we are joined by sales expert and author Larry Levin to break down the trust gap—the widening space between what clients hear and what they actually believe.
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From defining what an AI employee is, to identifying the roles they can play, to preparing your team and systems now—this conversation gives you the roadmap to leverage next-generation AI in your business.
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Tim Cromley is the Clean Hands Man, a hand-hygiene advocate who has traveled the world inspecting wash-stations, challenging compromises and promoting touch-free solutions.
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In this episode, Chris Arlen, founder of revenue-IQ, joins us to unpack how AI is reshaping proposal writing—from automating repetitive tasks to enhancing strategic insight.
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Joe Lalley shares how asking better questions helps teams move from routine to innovation, strengthens collaboration, and leads to smarter decisions.
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In this episode of Straight Talk!, we’re joined by Jeff Carmon, business coach and consultant with Elite BSC, for a deep dive into one of the most underrated skills in commercial cleaning and facility services: Making a strong first impression during a facility tour.
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