Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].
In this episode of Straight Talk!, we sit down with Phillipe Mack, Senior Vice President of Corporate Development at Bee‑Clean Building Maintenance, a North American service provider.
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In today’s digital-first world of business, LinkedIn is more than just a professional profile—it’s a prospecting powerhouse.
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As customer expectations shift and competitors constantly circle, retaining your best clients requires strategy, attention, and a little bit of old-school charm.
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In this episode, we sit down with Ron Attman, the Co-CEO at Acme Paper and Supply Company, to talk about the unpredictable cost of goods, shifting manufacturing strategies, and what it takes to stay competitive in a volatile global market.
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The difference between a properly trained healthcare cleaning team and an unprepared contractor can be measured in patient outcomes and regulatory violations.
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Iris Verdi is a health care facility cleaning expert with KBS, and in this episode of Straight Talk!, she breaks down what it truly takes for a cleaning company to be qualified for work in hospitals, clinics, and medical offices.
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Dr. Macgregor-Skinner highlights why Myrtle Beach International Airport has become a model for other facilities worldwide, showing that with leadership, strategy, and buy-in at every level, world-class sanitation is achievable.
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In this episode of Straight Talk!, we explore the evolving world of professional cleaning through the lens of ergonomics, results-based cleaning, the value of cleaning, and ESG principles.
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Health touches everything from physical wellness to mental resilience, partnerships with healthcare teams, and individual employee empowerment.
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ISSA President Laurie Sewell joins ISSA Media Director Jeff Cross to explore the central theme that unites all corners of the cleaning and facility services world: health.
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Unlike broader business events, this conference zeroes in on the unique challenges and opportunities faced by building service contractors.
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Learn why kindness isn’t weakness—it's a strategic advantage that builds stronger relationships, more productive teams, and better sales outcomes.
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