In this DemoXperience, explore how PDI is rethinking bulk disinfecting wipe packaging for healthcare environmental services (EVS) teams.
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Jeff Cross
ISSA Media Director
Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].
Articles by Jeff Cross
Steve Schoembs, the CEO of Vectair, discusses what Vectair sees in the industry’s talent pipeline, and why the company became the presenting sponsor of the Emerging Leaders program at ISSA Show North America.
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Before the Forecast Becomes the Emergency
Business and Management
Steve Ashkin wants organizations to plan for extreme weather events the same way they plan for any other business risk.
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Stop Chasing Tactics and Find Your Marketing Recipe
Business and Management
Your marketing isn’t delivering. Should you spend more on ads, make videos, update your website or figure out AI search?
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When a Cleaner Quits, the Costs Keep Coming
Business and Management
Discover why reducing turnover may be one of the most effective ways to protect service quality, customer relationships and the bottom line.
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ISSA Show North America, which returns to the Mandalay Bay Convention Center in Las Vegas, is built for everyone involved with cleaning, from building service contractors and in-house facility managers to manufacturers and distributors.
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Who Tells the Boss What To Do?
Business and Management
Accountability works well when expectations flow down the organizational chart—but what happens when the person who needs correction is sitting at the top?
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Discover the highlights of ISSA Show North America 2026 by watching a Sneak Peek video featuring ISSA Show Director Ed Nichols.
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Hiring Without an HR Department
Business and Management
For cleaning companies without a dedicated HR department, the answer begins with refusing to accept poor hiring results as simply part of doing business.
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Accountability Isn’t Punishment—It’s Clarity
Business and Management
The word accountability shows up in the news whenever something goes wrong. Someone must be held accountable, and everyone listening knows what that means.
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Growing Faster but Making Less? Here’s Why
Business and Management
Contractors talk about revenue because it's easy to see and easy to say. A company describes itself by what it billed last year, whether that's $1 million or $10 million, and the number becomes shorthand for success.
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Your Employees Are Using AI. But Are They Still Thinking?
Business and Management
In this episode, we examine the hidden risks of AI overreliance, why some experts warn of declining human judgment, and what business leaders can do to ensure AI remains a powerful tool without weakening the skills that drive innovation and sound decision-making.
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