Human vs. The Machine

Competitive edge of the future

In an era where artificial intelligence can deliver answers in milliseconds, it may feel as if the value of human inquiry is fading. But according to innovation specialist Joe Lalley, the opposite is true. Curiosity—real, active, five-year-old-level curiosity—is becoming one of the most important professional skills of our time.

Lalley has spent his career helping organizations break through stagnation, reconnect with their users, and learn to ask better questions. He believes that curiosity is the key to thriving in an AI-powered workplace. He shares how asking better questions helps teams move from routine to innovation, strengthens collaboration, and leads to smarter decisions.

Drawing on design thinking, improv, and years of helping global brands rethink how they work, he reveals why this mindset could be the real competitive edge of the future.

 

Jeff Cross

ISSA Media Director

Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].

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