Human vs. The Machine

Competitive edge of the future

In an era where artificial intelligence can deliver answers in milliseconds, it may feel as if the value of human inquiry is fading. But according to innovation specialist Joe Lalley, the opposite is true. Curiosity—real, active, five-year-old-level curiosity—is becoming one of the most important professional skills of our time.

Lalley has spent his career helping organizations break through stagnation, reconnect with their users, and learn to ask better questions. He believes that curiosity is the key to thriving in an AI-powered workplace. He shares how asking better questions helps teams move from routine to innovation, strengthens collaboration, and leads to smarter decisions.

Drawing on design thinking, improv, and years of helping global brands rethink how they work, he reveals why this mindset could be the real competitive edge of the future.

 

Jeff Cross

ISSA Media Director

Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].

Topics Tags
 

Also in Business and Management

ISSA Show Highlights Sustainability
September 28, 2026 Stephen P. Ashkin

ISSA Show Highlights Sustainability

September 24, 2026 Jeff Cross

Stop Chasing Tactics and Find Your Marketing Recipe

September 24, 2026 Jeff Cross

When a Cleaner Quits, the Costs Keep Coming

September 21, 2026 Jeff Cross

The Intersection of Facility Innovation and Cleaning Excellence

Sponsored in Business and Management

DCS Global
May 18, 2026 Sponsored by Novonesis

Where Cleaning Contracts Are Really Won or Lost

July 17, 2025 Sponsored by Sofidel

The Sofidel Standard: A Bold Sustainability Journey With a Conscience

July 3, 2025 Sponsored by City Wide Facility Solutions

Operational Excellence at Scale: The City Wide Solution to Facility Management

October 7, 2024 Sponsored by Spartan

Transforming Clean: An Inside Look at the Healthy Green Schools & Colleges Program

Recent News

messy restroom, public restroom, restroom stall

Workers Most Often Identify Restrooms as the Dirtiest Area

Nearly One Third of Educational Facilities Experience Toilet Clogs Daily

Pennsylvania Confirms Fifth Measles-Associated Death

Chicago Neighborhood Gets Self-Cleaning Public Restroom from Paris

Human vs. The Machine
Share Article
Subscribe to CMM