Why Sales Teams Must Design a ‘Buyer’s Journey’

Discover why designing a buyer's journey is the solution anyone involved in sales can adopt to make buying easier on the customer.

Many business owners tend to simplify the sales process. Instead, the path to purchase is anything but linear. Consumers traverse more options than they may want from online research to in-person experiences with salespeople. Today, companies really need to understand the buying journey to create an effective sales strategy that speaks to consumers in the way they are currently buying.

In this episode of Straight Talk!, learn from Ed Marsh, Consilium Global Business Advisors founder, as to why designing a buyer’s journey is the solution anyone involved in sales can adopt to make buying easier on the customer.

Learn how all of this results in more sales and profits for the company offering products or services by watching the video below!

You can also listen to the full conversation via our Podcast here:

           
Posted On April 17, 2024

Jeff Cross

ISSA Media Director

Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].

Topics Tags
 

Also in Business and Management

Larry Levine
January 26, 2026 Jeff Cross

Don’t Get Stuck in the Friend Zone

January 26, 2026 Katrin Ferge

Retain Workers Through Training and Recognition

January 19, 2026 Jeff Cross

The Hidden Roadblock in Cleaning Contracts: Internal Alignment

January 19, 2026 Allen P. Rathey

Using Robotics for Competitive Advantage

Sponsored in Business and Management

Riccardo Balducci, Group Sustainability Director at Sofide
July 17, 2025 Sponsored by Sofidel

The Sofidel Standard: A Bold Sustainability Journey With a Conscience

July 3, 2025 Sponsored by City Wide Facility Solutions

Operational Excellence at Scale: The City Wide Solution to Facility Management

October 7, 2024 Sponsored by Spartan

Transforming Clean: An Inside Look at the Healthy Green Schools & Colleges Program

October 1, 2024 Sponsored by Advantive

Operation Headache: How to Overcome Supply Chain Inefficiencies

Recent News

California

California Becomes First State to Join WHO

More Time to Enter the ISSA Spotless Spaces Competition

Clorox to Acquire GOJO Industries, Makers of Purell®

US Splits from World Health Organization

Why Sales Teams Must Design a ‘Buyer’s Journey’
Share Article
Subscribe to CMM