CMM Survey: A Look at Pay Rates for Front-line Employees

Hourly pay for front-line workers in facility services is higher in the Northeast and West regions of the United States, according to the recent 2020 CMM In-House/Facility Management Survey.

When asked, “What is your company’s average hourly rate (in U.S. dollars) for front-line employees?” most (27%) survey respondents answered they pay their entry-level workers (under one year of employment), between US$12 and $13.99 per hour on average while 23% pay entry-level workers between $10 and $11.99.

Most (22%) experienced workers (more than 1 year of employment) get paid an average hourly rate of $12 to $13.99, while 20% are paid $14 to $15.99 per hour.

By region, in-house service providers and facility managers in the Northeast and West report paying their front-line workers more per hour, likely due to higher cost of living in those areas.

See the hourly pay rates for front-line workers by region in the chart below.