Quality Assurance

In this episode of Straight Talk, ISSA Media Director Jeff Cross is joined by Joshua Griffing, director of marketing and international sales with Excel Dryer, to explore the eye-opening results of a recent global survey conducted by the company.

Dr. Macgregor-Skinner highlights why Myrtle Beach International Airport has become a model for other facilities worldwide, showing that with leadership, strategy, and buy-in at every level, world-class sanitation is achievable.

In this episode of Straight Talk!, we explore the evolving world of professional cleaning through the lens of ergonomics, results-based cleaning, the value of cleaning, and ESG principles.

ISSA President Laurie Sewell joins ISSA Media Director Jeff Cross to explore the central theme that unites all corners of the cleaning and facility services world: health.

Unlike broader business events, this conference zeroes in on the unique challenges and opportunities faced by building service contractors.

Learn why kindness isn’t weakness—it's a strategic advantage that builds stronger relationships, more productive teams, and better sales outcomes.

In this episode, sustainability expert Steve Ashkin, founder of The Ashkin Group, unpacks the evolving world of climate risk reporting and sustainability in the cleaning industry.

Artificial intelligence (AI) is here, reshaping how cleaning companies run their day-to-day operations.

In this episode of Straight Talk!, Jordan Tong, CEO of Frantz Building Services and founder of Elite BSC, shares proven strategies to help cleaning business owners sharpen their sales process and focus on what drives growth: Precision prospecting.

In this episode of Tips From the Trenches, Amy Prihoda outlines her vision for selling services based not on appearance-triggered cleaning.

Doug Hoffman, the executive director of the National Organization of Remediators and Microbial Inspectors, (NORMI) reflects on a pivotal experience from 2002 that affirmed the importance of his work in indoor air quality.

In a very competitive janitorial industry, success isn't just about providing the best cleaning services, it’s also about building and leveraging relationships.