Quality Assurance

Joshua Griffing
May 20, 2025 Sponsored by Excel Dryer

Survey Shocker: The Top Reason Customers Will Not Return to Your Facility

Products

In this episode of Straight Talk, ISSA Media Director Jeff Cross is joined by Joshua Griffing, director of marketing and international sales with Excel Dryer, to explore the eye-opening results of a recent global survey conducted by the company.

Video
Judi Olmstead, Director of Airports, and Don Cole, Deputy Director of Facilities, from Myrtle Beach International Airport, alongside Dr. Gavin Macgregor-Skinner, Senior Director at ISSA
May 9, 2025 Jeff Cross

The Clean Commitment: Myrtle Beach International Airport and the GBAC STAR Journey

Health and Safety

Dr. Macgregor-Skinner highlights why Myrtle Beach International Airport has become a model for other facilities worldwide, showing that with leadership, strategy, and buy-in at every level, world-class sanitation is achievable.

Video
Helge Alt
May 9, 2025 Jeff Cross

Cleaning with Purpose: Ergonomics, ESG, and Results that Matter

Health and Safety

In this episode of Straight Talk!, we explore the evolving world of professional cleaning through the lens of ergonomics, results-based cleaning, the value of cleaning, and ESG principles.

Video
ISSA President Laurie Sewell
May 6, 2025 Jeff Cross

More Than Clean—Protecting Hearts, Minds, and Communities

Business and Management

ISSA President Laurie Sewell joins ISSA Media Director Jeff Cross to explore the central theme that unites all corners of the cleaning and facility services world: health.

Video
Business Growth Strategie
May 6, 2025 Jeff Cross

Your Next Revenue Breakthrough Starts at Business Growth Strategies

Business and Management

Unlike broader business events, this conference zeroes in on the unique challenges and opportunities faced by building service contractors.

Video
Troy Harrison
April 28, 2025 Jeff Cross

Kindness Isn’t Weakness

Business and Management

Learn why kindness isn’t weakness—it's a strategic advantage that builds stronger relationships, more productive teams, and better sales outcomes.

Video
Steve Ashkin, founder of The Ashkin Group
April 25, 2025 Jeff Cross

Understanding Climate Risk Reporting

Business and Management

In this episode, sustainability expert Steve Ashkin, founder of The Ashkin Group, unpacks the evolving world of climate risk reporting and sustainability in the cleaning industry.

Video
Dean Mercado
April 24, 2025 Jeff Cross

How to Tap Into the Power of AI Agents

Business and Management

Artificial intelligence (AI) is here, reshaping how cleaning companies run their day-to-day operations.

Video
Jordan Tong
April 22, 2025 Jeff Cross

Start Selling with Intention: The Precision Prospecting Plan for Janitorial Sales

Business and Management

In this episode of Straight Talk!, Jordan Tong, CEO of Frantz Building Services and founder of Elite BSC, shares proven strategies to help cleaning business owners sharpen their sales process and focus on what drives growth: Precision prospecting.

Video
The Business Case for IAQ: Turn Clean Air Into Clean Profit
April 14, 2025 Jeff Cross

The Business Case for IAQ: Turn Clean Air Into Clean Profit

In this episode of Tips From the Trenches, Amy Prihoda outlines her vision for selling services based not on appearance-triggered cleaning.

Video
CMM
April 14, 2025 Jeff Cross

One Family, One Fix, a Lifetime of Impact: The Story of Laura and Her Four Sick Kids

Doug Hoffman, the executive director of the National Organization of Remediators and Microbial Inspectors, (NORMI) reflects on a pivotal experience from 2002 that affirmed the importance of his work in indoor air quality.

Video
The Power of Relationships in the Janitorial Industry
March 4, 2025 Derek Oliveira & David Swindle II

The Power of Relationships in the Janitorial Industry

Business and Management

In a very competitive janitorial industry, success isn't just about providing the best cleaning services, it’s also about building and leveraging relationships.

Article