The Trust Gap: How to Win Over Today’s Skeptical Client

Take a close look at the trust gap

Buyers in today’s marketplace are more skeptical, more cautious, and more overloaded with sales noise than ever before.

In this episode of Straight Talk!, we are joined by sales expert and author Larry Levin to break down the trust gap—the widening space between what clients hear and what they actually believe.

We explore why skepticism is rising, how authenticity has become a powerful differentiator, and what sales professionals in the cleaning industry can do to build stronger, more credible relationships.

The discussion dives into practical tactics anyone can use immediately: dropping the jargon, reducing hype, focusing on real conversations, and using networking and relationship-building as the foundation of modern selling.

Whether you’re selling services, equipment, chemicals, or technology, this conversation gives you a blueprint for earning trust and winning business the right way.

Jeff Cross

ISSA Media Director

Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].

Topics Tags
 

Also in Business and Management

Advocacy Meets Sustainability
August 17, 2026 Stephen P. Ashkin

Advocacy Meets Sustainability

August 5, 2026 Brent Johnson

Bridging the Generational Gap in Facility Management

August 3, 2026 Jeff and Chastity Schaffer

Facility Budgets Go Beyond Number Crunching

July 27, 2026 Alec Germond & Rory Saleh

Long-Term Rental Solutions Create Value for Cleaning Operations

Sponsored in Business and Management

DCS Global
May 18, 2026 Sponsored by Novonesis

Where Cleaning Contracts Are Really Won or Lost

July 17, 2025 Sponsored by Sofidel

The Sofidel Standard: A Bold Sustainability Journey With a Conscience

July 3, 2025 Sponsored by City Wide Facility Solutions

Operational Excellence at Scale: The City Wide Solution to Facility Management

October 7, 2024 Sponsored by Spartan

Transforming Clean: An Inside Look at the Healthy Green Schools & Colleges Program

Recent News

handwashing, hand hygiene

Major Gaps in Public Handwashing Facilities

San Diego Reopens Public Restrooms After Complaints

Over Half of All US Employees Now Use AI

US Wildfires Causes Most Air Pollution Exposure During Pregnancy

The Trust Gap: How to Win Over Today’s Skeptical Client
Share Article
Subscribe to CMM