The Trust Gap: How to Win Over Today’s Skeptical Client

Take a close look at the trust gap

Buyers in today’s marketplace are more skeptical, more cautious, and more overloaded with sales noise than ever before.

In this episode of Straight Talk!, we are joined by sales expert and author Larry Levin to break down the trust gap—the widening space between what clients hear and what they actually believe.

We explore why skepticism is rising, how authenticity has become a powerful differentiator, and what sales professionals in the cleaning industry can do to build stronger, more credible relationships.

The discussion dives into practical tactics anyone can use immediately: dropping the jargon, reducing hype, focusing on real conversations, and using networking and relationship-building as the foundation of modern selling.

Whether you’re selling services, equipment, chemicals, or technology, this conversation gives you a blueprint for earning trust and winning business the right way.

Jeff Cross

ISSA Media Director

Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].

Topics Tags
 

Also in Business and Management

Welcoming the Next  Generation of Cleaners
December 17, 2025 Ronnie Phillips

Welcoming the Next Generation of Cleaners

December 16, 2025

BSC Balancing Act: Facility Image vs. Cost Control

December 10, 2025 Michael W. Michelsen Jr.

Singing School Custodian Looks Back on His Win

December 2, 2025 Jeff Cross

The Trust Gap: How to Win Over Today’s Skeptical Client

Sponsored in Business and Management

Riccardo Balducci, Group Sustainability Director at Sofide
July 17, 2025 Sponsored by Sofidel

The Sofidel Standard: A Bold Sustainability Journey With a Conscience

July 3, 2025 Sponsored by City Wide Facility Solutions

Operational Excellence at Scale: The City Wide Solution to Facility Management

October 7, 2024 Sponsored by Spartan

Transforming Clean: An Inside Look at the Healthy Green Schools & Colleges Program

October 1, 2024 Sponsored by Advantive

Operation Headache: How to Overcome Supply Chain Inefficiencies

Recent News

increasing healthcare costs

How Employers Can Control Rising Health Costs

Green Buildings Market Is Losing Momentum

US to Lose Measle-Free Status in January

Contract Work Expands in Contrast to Decrease in Payroll Employment

The Trust Gap: How to Win Over Today’s Skeptical Client
Share Article
Subscribe to CMM