What Sales Culture Really Means—and Why Most Companies Get It Wrong

What sales culture really means

Building a strong sales culture isn’t about turning everyone into a salesperson—it’s about creating clarity, confidence, and consistency throughout the organization. In this interview, we take a closer look at what sales culture really means and why it plays such a critical role in long-term business growth.

The conversation explores how leadership behavior shapes sales outcomes, how sales responsibility extends beyond a single role, and why systems and coaching matter more than scripts or pressure. Viewers will gain insight into how companies can empower their teams to sell with authenticity while staying aligned with their values and customer experience.

Whether you’re a business owner, manager, or sales leader, this discussion offers practical perspective on building a sales culture that supports growth, strengthens trust, and helps teams perform with confidence—without compromising who they are.

 

Jeff Cross

ISSA Media Director

Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].

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What Sales Culture Really Means—and Why Most Companies Get It Wrong
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