Winning Them Back: Proven Tactics to Reconnect With Past Clients

Lost clients don’t have to stay lost!

Lost clients don’t have to stay lost! In this interview, you will learn the practical strategies for winning back past clients and reestablishing trust from Troy Harrison, an expert business coach.

Discover the essential first steps to approach clients diplomatically, ways to leverage feedback to strengthen relationships, and the best timing for reconnecting.

Whether you’re a small or growing business, learn how to rebuild client loyalty and turn past challenges into growth opportunities.


           
Posted On November 14, 2024

Jeff Cross

ISSA Media Director

Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].

Topics Tags
 

Also in Business and Management

A Love Letter Shapes a Movement
March 18, 2026 Karina Neff

A Love Letter Shapes a Movement

March 6, 2026 Beverly Hawkins

Open the Door to a Facility Management Career

March 3, 2026 Emily Newton

Lower Your Rent by Considering Your Ceiling Height

February 26, 2026 Jeff Cross

Escaping the Cleaning Industry’s Race to the Bottom

Sponsored in Business and Management

Riccardo Balducci, Group Sustainability Director at Sofide
July 17, 2025 Sponsored by Sofidel

The Sofidel Standard: A Bold Sustainability Journey With a Conscience

July 3, 2025 Sponsored by City Wide Facility Solutions

Operational Excellence at Scale: The City Wide Solution to Facility Management

October 7, 2024 Sponsored by Spartan

Transforming Clean: An Inside Look at the Healthy Green Schools & Colleges Program

October 1, 2024 Sponsored by Advantive

Operation Headache: How to Overcome Supply Chain Inefficiencies

Recent News

Sustainable restrooms

5 Tips to Reduce Restroom Waste for Global Recycling Day

Illinois Carbon Monoxide Study Reports 57 Deaths Annually

National Ladder Safety Month Raises Risk Awareness

ISSA’s Business Growth Strategies Event Rebrands as ISSA Altus Summit

Winning Them Back: Proven Tactics to Reconnect With Past Clients
Share Article
Subscribe to CMM