Winning Them Back: Proven Tactics to Reconnect With Past Clients

Lost clients don’t have to stay lost!

Lost clients don’t have to stay lost! In this interview, you will learn the practical strategies for winning back past clients and reestablishing trust from Troy Harrison, an expert business coach.

Discover the essential first steps to approach clients diplomatically, ways to leverage feedback to strengthen relationships, and the best timing for reconnecting.

Whether you’re a small or growing business, learn how to rebuild client loyalty and turn past challenges into growth opportunities.


           
Posted On November 14, 2024

Jeff Cross

ISSA Media Director

Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].

Topics Tags
 

Also in Business and Management

Keeping Up With Energy Reporting Requirements
September 8, 2026 Trevor Vick

Keeping Up With Energy Reporting Requirements

August 26, 2026 Kyle Mason

How Cleaning Teams Are Standardizing Work in High-Turnover Environments

August 21, 2026 Jeff Cross

Hiring Without an HR Department

August 21, 2026 Jeff Cross

Accountability Isn’t Punishment—It’s Clarity

Sponsored in Business and Management

DCS Global
May 18, 2026 Sponsored by Novonesis

Where Cleaning Contracts Are Really Won or Lost

July 17, 2025 Sponsored by Sofidel

The Sofidel Standard: A Bold Sustainability Journey With a Conscience

July 3, 2025 Sponsored by City Wide Facility Solutions

Operational Excellence at Scale: The City Wide Solution to Facility Management

October 7, 2024 Sponsored by Spartan

Transforming Clean: An Inside Look at the Healthy Green Schools & Colleges Program

Recent News

Hard Floors

Most Parents Give Their Child’s School a B or C on Cleanliness

How Much of Your Website Is Written by AI?

Single Digit Growth Projected for US Janitorial Industry During Next 5 Years

Check Out the September\October 2026 ISSA Today Digital Issue

Winning Them Back: Proven Tactics to Reconnect With Past Clients
Share Article
Subscribe to CMM