BSCs Struggle With Restrooms and Hard Floors
CMM’s annual Building Service Contractor Benchmarking Survey Report pinpoints BSC challenges and trends.
October 3, 2022
Restrooms always get a bad rap. Building service contractors (BSCs) who participated in CMM’s 2022 Building Service Contractor Benchmarking Survey listed restrooms as the most challenging area of a facility in regard to meeting user expectations. Among the survey respondents, 35% listed restrooms as the top area where they receive the most customer complaints.
The second most common answer was hard floor surfaces, with 27% saying this was the area that garnered the most complaints, followed by common/shared spaces, with 15% listed as their top problem area.
The survey asked participants to specify which services they provide in addition to cleaning. The top answers were:
- Disinfecting (97% of respondents offer this service)
- Stripping/recoating hard floors (87%)
- Carpet extraction/deep cleaning (84%)
- Restroom supplies management (85%)
- Carpet extraction/deep cleaning (84%)
- Window cleaning (64%).
Survey respondents also reported offering the following facility maintenance services:
- Day porter (72% of respondents offer this service)
- Buildings and grounds maintenance (45%)
- Lightbulb replacement/relamping (39%)
- Landscaping/lawncare (31%)
- Waste management/recycling (28%)
- Snow removal (27%)
- Painting (23%).
Download the full survey for more insights from participating BSCs.
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